•Taught employees how to collaborate on daily job tasks and achieve service targets.•Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.•Educated operations team on best practices, company policies, and service excellence standards.

•Mentored sales team in applying effective sales techniques and delivering top-notch customer service.•Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.•Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.