Balachandar K Email and Phone Number

• Merchant account payment options activation• Merchant account changes as per request from sales team and merchants• Query resolution for our internal business team• Maintaining TAT as per SLA for the process

• As am belongs to OPERATIONS team taking responsibility for direct bank coordination for payment gateway options for all merchants.• Handling major banks applications like SBI, HDFC, ICICI, Rupay & AMEX for VISA/Master and net Banking approvals.• Bank Code Application & Activation – Getting approvals. • Follow ups and Escalations when it’s beyond SLA, update stack holders.• Communicate effectively with banks as well sales and merchants also with individuals up, downs and across the organization.• Effectively channels communication with all those who need to be informed and handles sensitive information appropriately.• Status communication/ communication when not able to get approvals within SLA (to MEs and others).• Preparing various types of MIS.• Preparing master Dashboard.• Maintaining and publishing Daily / Weekly/ Monthly MIS’s and Dashboards for all the above activities.

HR Backend Process: • Handled backend process of complete HR /admin. Joining formalities Exit formalities• Maintained Employee present and resigned database• Registering Biometric Finger print machine and Maintained Attendance, Leave, Permission, late, LOP and taking reports• Handled PF and ESI deductions and filing the challan invoices• Coordinating to arrange ID cards to the New Joiners and opening salary account for the new joiners.• Filing the new joiners documents in individual file• Maintaining all the documents like PF/ESI/Salary file on monthly basis.• Arranging trainings to the Employees and maintaining Register and Database.ADMIN Back office Roles:• Maintained customer enquiries database.• Following up with the Executives for the enquiries.• Informing Accounts department for the Payments.Main responsibilities : Supporting the UK based MIDDLESEX University, Collecting information’s for managing student Application database based on VPN connection by using the University located in UK. Supporting the data Entry work and managing leads for the voice-based US process. Supporting the Processing of creates the product details and description of UK based through search engines.Job Responsibility:● Job involves student’s application clarifications and corrections.● Doing data entry job for US based clients.● Managing leads and reports for voice-based process.● Job involves managing staff’s database using their university websites.● Analyzing Universities websites for collecting staff information’s.