• Salesforce Consultant / Business Analyst with 14+ years of IT experience with ‘CommBank’ and ‘CommInsure’ in various software domains such as Salesforce CRM, Web applications, Data warehousing, Mainframe application, Fineos etc.• 8+ years of experience in Salesforce CRM including configuration, participation and contributing to design workshops in order to ensure successful release• Salesforce configurations includes user management, profiles, permission sets, sharing rules, business processes, page layouts, workflows, approval processes, process builder, flows, reports, and dashboards etc.• Proficient in all phases of project including Requirement gathering, analysing requirements and performing gap analysis, detailing using appropriate documents and tracking requirements while the development process until project delivery.• Result oriented individual focusing on team’s success rather than self-achievement