Balagopal Rajagopal Email and Phone Number

• Validating client documentation and uploading into the KYC record system. •Understanding customer needs in terms of services and ensure customer requirements are addressed, thereby ensuring high levels of problem resolution. • Work closely with other departments, such as marketing and sales, to align customer service efforts with overall company goals and promotional campaigns.•Managing large amounts of incoming phone calls, mails and achieving outbound targets•Keeping records of customer interactions, processing and filing documents. Performing data quality review of KYCs for completeness. •Helping team members and providing floor support. Delivering a high standard of service to the customer requirements.

Handle customer complaints, provide appropriate solutionsand alternatives within the time limits; follow up to ensureresolution.Maintaining solid customer relationships via telephone,email and face to face, by handling questions and concernswith speed and professionalism.Work flow management, set team goals, oversee day-to-dayoperations and organizing team meetings.Managing database records, drafting status reports on customer service issues.

Assess and resolve enquiries, requests and complaintsthrough calling, email and chat, to ensure that customerenquiries are resolved at first point of contact.Perform analysis of accounts receivable data and understandthe reasons for underpayment, days inA/R, top denialreasons, use appropriate codes to be used in documentationof the reasons for denials / underpayments.

Support for customers via chats. Address and resolvecustomer queries and concerns.Take ownership of customer issues, collect prompt and accurate feedback from customers