Bala Iyer Email & Phone Number

Thane, Mh, In

Thane, Maharashtra, India

Mumbai, Maharashtra, India

As the Founder of Balaji Career Solutions, I spearheaded the mission to bridge the gap between job seekers and recruiters/companies. In this role, I assumed the following roles and responsibilities:• Strategic Direction: Formulated the overarching vision and strategic direction of Balaji Career Solutions, aligning our objectives with the needs of both jobseekers and recruiters/companies.• Service Development: Led the development and implementation of a diverse range of services aimed at empowering jobseekers in their pursuit of employment. These services included resume writing, interview coaching, career counseling, and job search strategy development.• Partnership Building: Cultivated strong relationships with recruiters, HR professionals, and companies across various industries to expand our network and enhance job opportunities for our clients.• Team Leadership: Built and managed a dedicated team of professionals committed to delivering high-quality services and exceptional customer experiences to our clients.My responsibilities included developing services to assist jobseekers in their search process, such as resume writing and interview coaching. I also focused on building partnerships, leading a dedicated team, and continuously improving our offerings to meet evolving market needs.

Mumbai

In my role as an Independent Consultant, I specialized in enhancing business efficiencies within Learning & Development, Soft Skills, and Education domains. • Consulting Services: Offering tailored solutions, from identifying improvement areas to designing and implementing learning programs.• Learning Solution Implementation: Utilizing diverse methodologies to embed learning effectively within organizational frameworks.• Measurement Strategies: Developing metrics to gauge the impact of L&D programs and align them with organizational goals.Additionally, I managed operations for the Pranic Healing Foundation of Maharashtra and assisted in center operations at the GMCKS Pranic Healing Center, Thane. I also supported back-end operations for senior Pranic Healing instructor Mrs. Shyamala Chandrahasan, enhancing organizational efficiency.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Reporting to Regional Director APAC• Led business expansion initiatives for Ethics and Compliance Services in West & South India regions• Drove market enthusiasm through communications & participation in seminars, trade shows, industry events (NASSCOM, ILF, HR Summit) and industry forums like CII, AIMA, etc.• Interacted with key decision makers, established accounts, built a robust pipeline of our products & services• Signed a 3-year contract with an automotive major for the Whistle-Blower Hotline Services, covering entire employee strength across India, Middle East & Africa

Mumbai Area, India

Reported directly to the MD India at LRN’s India Office• Focused on long-term strategies; prioritized, executed vision based on current & future possibilities• Positioned LRN as a promising brand that was acknowledged by several Indian Business Houses• Executed end-to-end sales life-cycle management for Ethics & Compliance Services which were launched in Sep 2013 in India• Was instrumental in market creation for LRN’s Services, including Culture Transformation, that was the 1st segment launched by LRN in India• Networked with top Business Houses like; Tata, Godrej & Mahindra, scheduled meetings with the decision’s makers during our CEO Dov Seidman’s annual visit in 2012 & 2013• Promoted products and services with industry associations like; CII, AIMA, NASSCOM, AMCHAM, FICCI, etc.• Attended industry conferences & summits to network and create sales pipeline for the organization• Promoted organizational updates across social media channels, especially Twitter, this was acknowledged by our CEO during town halls

Mumbai, Maharashtra, India

• Spearheaded aggressive growth initiatives, penetrated Infrasoft Technologies’ product categories (Business Intelligence and Data Warehousing) across Europe, Middle East & APAC regions• Led Inside Sales team, strategized & implemented a robust engagement plan, product portfolio, resource allocation and ‘Go to Market’ policies• Conceptualized & implemented competitive strategies for generating sales, developed & expanded market share and improved brand visibility• Prepared Annual Operational Plan (AOP), planned budget, forecasted & monitored their development and drove productivity initiatives• Built a high-performance team and ensured delivery under pressure• Collaborated with Regional Heads & Stakeholders, building relationships with key players and influencers from the market for better sales conversion

Mumbai, Maharashtra, India

• Led the business operations of Healthcare KPO for US based clients • Handled offshore business development & revenue cycle, from lead generation to closure.• Drove Service Level metrics indicators (adherence to SLAs & process metrics)• Enabled workforce utilization, employee satisfaction, performance, employee development & retention• Contributed in recruitment (measured through participation in screening and interviewing candidates)• Identified development needs and ensured training fulfillment for the team• Coordinated with clients, updated regular workflow/status of deliverables/dashboards• Escalated critical issues proactively and took action on them accordingly• Outperformed and surpassed the given targets; generated quality leads from some of the Top Hospital and Associations in US• Scheduled prospect meetings for our BU Head and the India Sales Head in US hospitals with the key decision makers• Researched extensively to strategize the right prospects, for pitching & positioning our services

Mumbai, Maharashtra, India

Process: Barclays Online Banking Helpdesk, Inbound Customer Service• Managed the overall team performance on SLAs & KRAs for a team strength of 21 FTEs• Attained the SLA’s and ensured that we met process CTQ's & CTP’s deliverables • Drove customer satisfaction (CSAT) and other organizational targets through Quality Assurance initiatives• Identified training needs, contribute towards designing modules and executing them, providing a platform for enhancing efficiency• Devised growth/constructive action plans (CAP/DAP), facilitated continuous improvement• Successfully implemented COPC practices to achieve process certification • Winner of Quarterly Performance Awards for Low Absenteeism & Attrition • Enabled 5 team members for getting promoted during this tenure• Awarded Exceptional Team Leader at the Barclays Annual Conference’ 2007 by our MD - Direct Channels• Winner of the First set of Sparkle Awards at Intelenet for outstanding performance Oct - Dec 2007• Was one of the select few who were awarded the retention bonus during the acquisition by Barclays

Mumbai, Maharashtra, India

Journey within Zenta:• CRE/ Advisor Telemarketing (Aspire Visa Credit Card): November 2001 – Feb 2002• Team Leader Operations (Various Telemarketing Processes): February 2002 – April 2003• Project Leader / Assistant Manager (3rd Party Collections): April 2003 - May 2004• Steered the 3rd Party Collections process of American Express, ramped it up from 25 to 60 members team, also had 4 TLS and 1 QA reporting to me • Managed process via Metrics, KPIs and established team goals• Scaled the process for AMEX (Client: NCO) from bad debts to receive other parts of the past due cycle (primes, firsts, seconds bucket of collections), thus managed entire collection portfolios and aging buckets• Mentored and provided leadership, analyzed process performance results and ensured target realization• Initiated employee engagement, managing attrition and ensuring retention of high potential talent• Formed process improvement strategies and implementing them proactively, responsible for Monthly and Quarterly Business Reviews• Published critical MIS and dashboards for both internal and external clientsRecognized as Collections Professional for passing FDCPA (Fair Debt Collection Practices Act) certification

Mumbai, Maharashtra, India

• Started my career with customer service operations• Cleared BULATS Sample Test by British Council; secured level IV with 89% score

Executive Mba, Marketing

Ssc