Associate Information Technology Consultant
• Active Directory Users and Group Management, Group Policy Updating.• Azure Active Directory Licenses and Users management.• Remotely assisting the users via chat, call and Email.• Acted as Primary point of contact for all the incidents. • Remotely assisting users and troubleshooting the incidents. • Installation and troubleshooting of Outlook, Microsoft Office 365.• Configuring and Mapping Department shared drives through NAS and other storage devices.• Sharepoint access and configuration.• Workspacing the Machines as per the organization Image. • Troubleshooting Software and Hardware Problems.• Installing Software and applications as per the standards• Printer and scanner setup through IP address• Configuring SSL-VPN for remote users.• Exchange console access of Office 365.• One Drive installation and troubleshooting.• SMTP configurations, Delegate access, auto-reply, mail-forwarding and enabling the external user access for email address.°Mac issues and troubleshooting•Monitering alerts using Site 24/7 and cisco connect
