Balaji Krishnan Email and Phone Number
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Passionate, self-driven leader with over 24 years of IT experience in bringing Data Analytics, Catalog, Cloud, SaaS, ITaaS, Hybrid IT, Enterprise applications, server, SAN, NAS products to market at a growing company involving in strategy, implementation, Solution & services architecture, IT transformation, customer success, product management, development, QA, Customer Ops, Support, Customer Success and Delivery.An unrelenting professional and lifelong learner with the fortitude to drive creative solutions with an ability to influence strategic changes across organizations with metrics & data. Proven leader with over 15 years of leadership/management. Culturally sensitive and internationally seasoned with significant experience working with globally distributed teams.In depth technical knowledge on complex solutions, successful in delivering solutions with new technology (IP) or OEM vendors and contribute towards integrating technology, people, acquisitions. Excellent people management skills handling engineering, cross functional / extended business teams and a visionary leader with a perfect blend of people management, technology and business savvy.KEY ACCOMPLISHMENTS & SPECIALTIES:==================================* Voice of the customer focus, global team development, management and relentless reinvention of organizational processes in pre-sales, implementation and managed services.* Ability to rapidly adapt with a, "Where do you need me?" attitude and scale multiple work streams to meet organizational goals.* Market research & analysis, competitive analysis leading to product and process improvement and a strong advocate of cross organizational agility. * Strong believer in field metrics Net Promotor Score ( NPS ), 5-star ratings, CSAT, OKRs, Key Performance Indicators (KPI), survey and invoke preventive and corrective measures.* Empower teams across multiple business functions to exceed the productivity, quality goals and bring in value adds to the products and solutions.* Servant Leader with a sincere interest in continuous growth of those who serve the organization. * Won multiple awards as a result of emphasizing customer success, innovation, team work, tenacity and astute customer solutions.
Gj Cloud Solutions
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Chief Executive OfficerGj Cloud Solutions Jul 2023 - PresentOrchestrating the vision of the org, building best practices, defining product, and services, collaborating and cocreating a champion team as the Chief Executive Officer. establishing a scalable SaaS delivery model for our product and solutions. Partnering to build a self-driven, passionate and autonomous culture, empowering the teams to lead with focus, striving on continuous improvement and iterative maturity models leveraging AI?ML.- Leading with empathy to cultivate collective wins and set strong examples to strive for excellence in delivery.- Building trust and relationships with customers and stakeholders to partner with their strategic initiatives, engage early adopters, foster relationships, and ensure continuous progress.- As a mentor, professional coach to other Delivery Leads, building scalable systems and processes to groom, develop next generation of leaders with a sharpened focus on customer deliverable with premium quality and timeliness, professional growth, employee retention and career development.
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Vice President, Customer Solutions | Implementation, Customer Operations & SupportData.World Dec 2021 - Jun 2023Austin, Texas, UsAt data.world, we make it easy for everyone to get clear, accurate, fast answers to any business question. Our cloud-native data catalog maps your siloed, distributed data to familiar and consistent business concepts, creating a unified body of knowledge anyone can find, understand, and use.- Built a high performing Delivery team encompassing Solutions Architects, Solution Engineers, PMO, Customer Operations and Support adhering to the company culture and setting the org for sustainable long term success.- Coached them to focus on repeatable onboarding and support experience along with key metrics with a maniacal focus to delight our customers.- Created foundational systems and methods to ease customer’s onboarding and support journeys and helped the team to achieve notable improvements in onboarding, support speed and quality.- Directly handled multiple customer escalations (onboarding and support) and ensured resolution and CSAT. Came up with creative, repeatable plans and methods for scaling.- Collaborated with C-suite and built Implementation Packages, Services Subscription Models to drive higher ACV, enhanced the value of our offerings and improved our margins.- Developed a partner support model and solutions-led training process to drive more leads and partner revenue opportunities, which are key for supercharging growth and enrich Customer Experience.- Partnered with cross functional leaders to build absolute success plans for delivering rich customer experience including easy onboarding, adoption and enablement.- Developed systems and methods to capture Capacity and Utilization metrics for our org to forecast the hiring needs, measure the efficiency and continuous improvements brought in with newer methods, tools and automations.- With sharpened focus, endeavored to provide inspiring deliverables to the org by leading and supporting the initiatives like CSAT, Solutions Review Board, Customer Readiness, SLA Framework with a bias for action. -
Managed Services Architecture | Hybrid It Transformation | Centralized Delivery OrganizationNtt Ltd. Feb 2018 - Dec 2021London, United Kingdom , GbAs a seasoned technical leader in Solution Architecture, Solution Engineering, DevOps, Services Architecture, Delivery including end-to-end operations & support, L3 Engineering this role has overall responsibility for the development of the complete technical and operational solution, as well as the associated cost model, for Cloud solutions, managed application hosting, Networking, SDWAN, Security and Managed Services opportunities. Additionally, the role will serve as a key leader in maturing and progressing complex solutions/services related to the NTT-Americas business solutions. - Implement the Solution Development Framework and practices; manages the determined BU, Solution/Services, and 3rd Party resources needed to design, assemble, and implement the Hybrid IT cloud-based transformation for enterprise clients and delivering Complex Services and Solutions.- Ensure integrated cross functional solutions are developed and presented to customers- Provide knowledge transfer to client, pre-sales and long-term delivery teams - Mentors team members, colleagues both in soft and technical areas.- In depth cognizance in Architecture, Engineering and Operations management and design enterprise solutions for Cloud migration - AWS, Microsoft Azure, Hyper-converged infrastructure, Digital Collaboration, software defined Network, Cyber Security and associated technical solutions and managed services. -
Global Delivery Leader, Ibm Cloud Brokerage Solutions - Customer Operations, Support And DeliveryIbm Nov 2015 - Sep 2017Armonk, New York, Ny, Us- Championing IBM Cloud Brokerage Delivery including Customer Operations, professional services, customized solutions, Support Org, global training, enterprise solution QA and release mgmt.- Worked with executive Leadership to highlight the imperative need to establish separate delivery work streams for scaling, planned each work stream’s budget and staffing plan. Analyzed metrics to implement resource changes, costing based on organizational needs.- Visionary leader and maniacally focused in digitalizing brokerage delivery and enrich customer experience with Cognitive capabilities with Watson Chatbot and AI analytics,- Successful Global leader accountable for integrating people, technology and process from Gravitant to IBM, scaling – hiring, mentoring and empowering delivery organization. Built different work streams from ground up to 50 resources across multiple geographical locations [ Austin, Poland, India ] and with relentless coaching, enabled them to function autonomously.- Spearhead of Escalation management team, critical situation management and brought in scalable process to provide 24x7x365 continuous engineering support for blocker / critical customer issues from global customers within the SLOs / SLA defined by IBM Global Technology Services organization.- Accountable for defining, building, executing and establishment of professional services, Enterprise Solution QA, automation, Global training team, which is tasked to deliver Broker, End user training for customers.- Analyze metrics to implement changes and enable executive decision, manage yearly team budgets for infrastructure and resources.- Provide day-to-day leadership for customer related issues, improvements, integrate customer related fixes back into major release and future product versions by collaborating with product management, CTO.- Collaborative player and worked closely with offering team for SOW changes and service mgmt teams. -
Senior Manager - Customer Success, Sustaining EngineeringGravitant, An Ibm Company Apr 2014 - Nov 2015Austin, Tx, Us- Spearhead of sustaining Engineering, responsible for handling all customer escalations, provide solutions to resolve complex customer problems in Cloud computing.- Delighted to be part of successful vibrant Gravitant team, which got acquired by IBM and playing a key role in integration, scaling and globalization of Customer success, Sustaining Engineering, support and services.- Responsible for resolving complex technical issues in Gravitant's Cloud Service Brokerage solution while performing provisioning operations, billing automation, monitoring services with providers.- Hands on experience on AWS, Microsoft Azure, IBM Soft layer cloud provider operations and features, API integration, monitoring services like Newrelic, Copperegg in cloud landscape.- Develop internal, robust, scalable triage and support process for cross-functional teams, provide 24x7x365 support and deliver resolution for customer facing HOT / Sev-1 issues.- Collaborate with Engineering teams for technical solutions, manage the testing, delivery of patches, Hot fixes, maintenance releases for all Cloud solutions of Gravitant.- Become face of the customer to the organization, analyze quality metrics, showcase trends and drive proactive resolution for customer facing issues and set high quality standards.- Work directly with customers on solving critical issues, provide workarounds, forecast short and long term solutions, work closely with L1 support to continuously improve escalation process.- Perform risk analysis, engage management teams, communicate progress during customer escalations. Represent Customer Success team at cross-functional interlock meetings to discuss customer issues, compulsive business need for hot fixes, patches for customers.- Collaborate with QA management to improve test process based on commonality studies of on field issues and assist to build customer facing test cases. -
Storage Development Manager, Nas Sustaining EngineeringDell Aug 2011 - Feb 2014Round Rock, Texas, Us- Successfully managed the sustaining engineering team for FluidFS NAS solutions, which grew from ground up to $400 million in 3 years.- Primarily responsible for handling customer escalations, provide technical solutions, collaborate with extended teams like services, quality and bring field learning, value adds to development for improvement.- Trained and built the global FluidFS sustaining Engineering team across multiple locations, managed them and established repeatable, scalable process to provide seamless experience and quick resolution to customer escalations.- Managed 10 resources for maintenance release QA, show case the data (field issue data, sales data, quality / factory info), provided solution paths and future long term plans.- Closely worked with different support teams across the globe, provided technical training, worked with leads to re-align and re focus the product support and create predictable schedules.- Planned and deployed Dell NAS/SAN products at different customer locations, involved in Demos and pre-sales, engage the customers during escalations to keep them calm and provide technical solutions.- Responsible for completing the VMware ESX certification on FluidFS NAS solutions. -
Storage Development Principle Engineer, Nas DevelopmentDell Mar 2009 - Jul 2011Round Rock, Texas, Us- Involved in proof of concept of file system and became the front runner and expert on all FluidFS NAS solutions, closely involved in multi-site integration efforts, collateral work and training for extended teams.- Worked with the NAS R&D, Advanced Engineering and played a pivotal technical role in the acquisition, integration of Dell storage acquisitions (Equallogic, Compellent, Exanet and Ocarina) and contributed in the intergration of perople, product and process.- Championed the initial 1.0 release of Dell IP NAS Solution and propelled the Dell NAS business from ground up to $500M- Managed a team of 20+ globally distributed Dev / QA Engineering team, trained them on NAS features, performed initial defect triage with relentless hands on, worked with dev team for fixes and played a pivotal role in FluidFS 1.0 release.- Worked on collaborative test strategy across cross cultural teams, provided business justification for bringing synergy among different test org., compulsive need for tool integration, automation and showcased cost optimization.
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Storage Development Senior Engineer, Product Group Storage DevelopmentDell Feb 2007 - Mar 2009Round Rock, Texas, Us- Led Unit Testing effort of Microsoft Windows based NAS solutuions, Storage Arrays (EMC clarion series, MD arrays, EQL iSCSI storage, RAID and SAS). - Responsible for vendor management with OEM partners, drive the test deliverables with local Product Test team as well as offshore team in Bangalore, India and bring new storage solution ideas.
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Software Engineering ManagerWipro Technologies Jan 2000 - Feb 2007Bangalore, Karnataka, InManaged the development and QA of various networking products while working with different clients including SUN Microsystems, Storage Tek and Lucent Technologies.- Responsible for overall test delivery with accountability, building trust and relationships with client with strategic initiatives, business development with proposals.- Involved in managing resources in onsite/offshore, provide training and be accountable for customer satisfaction, team’s growth and act as a liaison between client and executive management.- Extensive knowledge in storage products (SAN/NAS/RAID), optical networking products (SONET/SDH/PDH), various analyzers and tools. -
Quality Assurance EngineerQuest Smartech Apr 1999 - Jan 2000Quality Assurance Engineer on Quest PCB design and products.
Balaji Krishnan Skills
Balaji Krishnan Education Details
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University Of MadrasElectrical And Electronics Engineering -
Higher Secondary
Frequently Asked Questions about Balaji Krishnan
What company does Balaji Krishnan work for?
Balaji Krishnan works for Gj Cloud Solutions
What is Balaji Krishnan's role at the current company?
Balaji Krishnan's current role is CEO/CCO,, Executive| Vice President, Customer Experience | SaaS | Data & Analytics | Professional Services - Solutions Architecture & Engineering | Customer Operations & Support.
What is Balaji Krishnan's email address?
Balaji Krishnan's email address is ba****@****ail.com
What is Balaji Krishnan's direct phone number?
Balaji Krishnan's direct phone number is +151290*****
What schools did Balaji Krishnan attend?
Balaji Krishnan attended University Of Madras, Higher Secondary.
What are some of Balaji Krishnan's interests?
Balaji Krishnan has interest in Stage Shows, Education, Cricket, Stand Up Comedy, Teaching Kids.
What skills is Balaji Krishnan known for?
Balaji Krishnan has skills like Development, Elk, Iscsi, Amazon Web Services, Requirements Analysis, Sdlc, Pmo, Storage Virtualization, Itil, Debugging, Perl, Storage Area Networks.
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