Balaji Murthy Email & Phone Number

India

Leading a part of Wealth Business Service

Hyderabad, Telangana

OPERATIONAL MANAGEMENT• Developed a comprehensive strategy and implementation for Global Quality and Risk arm and for building and operating global, high throughput Quality & Risk Reviews for the Organization.• Mentored & supported QA Site Leads across Global Service Centers and onshore locations to ensure consistent QA Target Operating Model application.• Meticulous, result-oriented with demonstrated success in implementation and growth of various migrations. Successfully re-migrated Name Screening & Credit Cards Transaction Monitoring processes across 30 processes / countries from GSC Vizag to GSC Hyderabad, facilitating the timely movement of staff from GSC Vizag.• Effective management of the delivery of time critical & complex high-quality service within Service Level Agreements and pre-determined critical timescales whilst identifying & managing operational riskRISK ASSESSMENT• Facilitated the Risk & Control Self Assessments by actively participating and verifying such assessments' results.• Managed risks globally within the QA function through effective control testing / QA attestations.• Developed and implemented Ops risk Strategies to mitigate risks arising from Operational Risk events in the day-to-day operations. Escalated concerns and took appropriate action to enhance quality while curtailing operational losses and risks.STRATEGIC & LEADERSHIP EXCELLENCE• Provided mentorship to 9 Cohorts (GCB 7,6, and 5) as part of the Community of Practice & Elevate Programme within Risk Operations. Managed relations with customers, vendors, partners, and other stakeholders.• Chaired monthly Quality Governance forums for senior stakeholders within Risk Operations, covering key performance metrics, issues & hot spots, and items for management attention

Hyderabad, Telangana, India