Provided exceptional customer service in a fast-paced environment, consistently meeting or exceeding performance metrics.Acted as a liaison between customers and internal departments, ensuring seamless communication and issue resolution.Received commendations for maintaining a high level of professionalism and positive customer interactions.Conducted training sessions for new team members, sharing expertise in effective communication and problem-solving techniques.

As a Transaction Risk Investigator at Amazon, I proactively identified and mitigated potential risks associated with transactions, refunds, returns of NA and EU customers ensuring a secure and trustworthy online shopping experience for customers. I conducted thorough investigations, analyzed data, and collaborated with cross-functional teams to implement effective risk management strategies.

Efficiently managed a portfolio of overdue loans of Kreditbee customers,employing effective communication and negotiation skills to ensure timely repayments.Achieved monthly and quarterly collection targets, consistently meeting or exceeding performance metrics.