Balaji Raju Email and Phone Number
Product Management professional with 12 years of experience across multiple Business units and functional areas. Extensive Product Management experience in Commodity Trading, Travel, Hospitality and Life science domains. Experienced in new product development, stakeholder, backlog management and Agile methodologies. Owned and led entire product lifecycle from Conceptualization, Design, Implementation to release. Passionate professional specializing in product strategy, communication, mentoring, leadership, and analytical skills.
Ntt Data North America
View- Website:
- us.nttdata.com/en
- Employees:
- 25781
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Director - Global Genai OfficeNtt Data North AmericaChennai, Tn, In -
Director - Genai Business DevelopmentNtt Data North America Nov 2023 - Present -
Director - Nucleus For Cloud And HybridNtt Data Services Aug 2021 - Oct 2023Chennai, Tamil Nadu, India -
Product Management – Mdm Application (Commodity Trading, Client)Cognizant Sep 2019 - Aug 2021Chennai, Tamil Nadu, India• Managed in house Product development of Oracle based MDM application providing 360-degree view of business• Worked with cross functional teams across geographies and chartered out Product plan• Maintained the product backlog, prioritizing multiple features across releases and managed key stakeholder requirements.• Managed product MVP, feature Epics for 18+ CTRM modules • Helped team in preparing key artifacts (functional specs, Key design decision doc)• Acted as custodian of Reference Data and complex data model for trade management in a CTRM IT trading landscape • Provided support during CQA and UAT cycles till final production release and product demo to the end business users• Used metrics and dashboards to present team’s progress in steering councils and committees -
Product Management – Customer Claims Application (World’S Largest Airlines, Client)Cognizant Jun 2018 - Aug 2019Atlanta, Georgia, United States• Managed ideation to launch of a self-service online platform for Customer claims management thereby saving $11M over next 6 years for the client • Led multi-disciplinary team comprising of external stakeholders, business analysts, data engineers and designers to develop product roadmap and strategy for Self Service platform• Identified risks, dependencies and drew out mitigation plans for the same • Prioritized product backlog and tracked charter to achieve MVP goal for application release • Maintained extensive documentation highlighting entire lifecycle of product • Gathered customer and business feedbacks to continually improve the product • Used customer data to analyze trends, A/B testing to identify and determine the features to implement thereby reducing customer care interaction costs• Helped client reduce up to 60% fraudulent and duplicate damage claims by customers -
Product Management – Gdpr Implementation (World’S Largest Airlines, Client)Cognizant Dec 2017 - May 2018Atlanta, Georgia, United StatesWorld’s Largest Airlines (Client), Atlanta USA Dec 2017 – May 2018Product Manager – GDPR implementation• Successfully implemented GDPR solution across the organization• As lead consultant managed setting up and tracking of key initiatives under GDPR program such as Data Subject Rights, Record of Processing, Data Discovery and Data governance policies• Conducted interviews, workshops with application teams, vendors to identify compliance gaps• Assessed, evaluated products used by client to identify applications falling under GDPR purview• Prepared Data privacy implementation roadmap and classified features across 8 MVPs• Maintained data lineage and built a scoring model used to profile data (50M+ records) across 8 business lines (Loyalty, revenue, survey, customer care, booking, baggage etc)• Compiled business rules to incorporate PCID (Passenger Unique ID) to build transaction linkage and reduced PII identification time by 90%• Partnered with privacy office and stakeholders to publish reference guide for 100+ Managers -
Senior Business Analyst - Hotel Data Integration (A Large Hotel Chain, Client)Cognizant Mar 2017 - Nov 2017Atlanta, Georgia, United States• Lead consultant for Business processes and DWBI integration of two Hotel groups ($430M M&A)• Prepared scope, limitation, process and deliverables for the integration from the core Enterprise data perspective involving 10M+ customer’s data• Conducted extensive As-Is, Impact, Gap Analysis studies for migration• Reverse engineered existing workflow to define the integration rules for the data ingestion.• Worked with business to define Rate optimization, pricing strategy, inventory management, loyalty and commission services rules logics for the new acquisition.• Managed implementation critical path, milestones, and deliverables to ensure smooth integration• Developed detailed work plans for $2M project value - resource planning, information/ data collection, analysis, schedule and deliverables tracking using MS project -
Business Consultant – Crm/Sales Application (Life Science, Client)Cognizant Oct 2015 - Feb 2017Chennai, Tamil Nadu, India• Created Product Specification documents, design, use cases and wireframes for patient care and patient engagement application.• Managed and drove HIPAA compliance discussions with the Business team and provided inputs on architecture and high level design strategy to align to user needs.• Shared weekly reports, progress and roadblocks with customers and senior leaders• Re-engineered informative flow process for blockbuster drug’s ($19B rev) Vendor management application• Regularly met Stakeholders to discuss Vison, feature requests and prioritized requirements• Defined targets, objectives and tracked $1.2M worth program’s on schedule delivery by timely communication with team on the progress• Increased client satisfaction index by 50% with the help of the self-service support application -
Business ConsultantCognizant May 2015 - Oct 2015Chennai, Tamil Nadu, India• Provided solutions to proposals in Data Governance, Data Strategy, Data Quality and BI Strategy • Primary/Secondary research, Implementation Roadmap, Recommendations against best practices • Identified emerging themes and pain points through stakeholder interviews • Leveraged Cognizant’s frameworks/accelerators and Point-of-Views to conduct various studies • Supported solution response for RFPs in data management landscape • Chartered short/medium/long term roadmap and recommendations -
Summer InternPepsico Holdings India Pvt Ltd Mar 2014 - Jun 2014Proof of Concept in BI Insight for sales and forecasting for the secondary Sales side. -
AnalystCognizant Technology Solutions Nov 2009 - Jun 2013Chennai , India• Developed and supported 40+ BI reports based on the requirements • Identified key KPIs and gave relative logic and work around for re-creation of Non-functional reports • Studied business logics behind reports and rationalized reports for easy use • Handled change requests and enhanced existing frameworks and artifacts • Performed Impact Analysis of the business scenarios to identify effect on other applications
Balaji Raju Education Details
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Master Of Business Administration - Mba -
Electrical And Electronics Engineering -
D.A.V Senior Secondary School, Gopalapuram
Frequently Asked Questions about Balaji Raju
What company does Balaji Raju work for?
Balaji Raju works for Ntt Data North America
What is Balaji Raju's role at the current company?
Balaji Raju's current role is Director - Global GenAI Office.
What schools did Balaji Raju attend?
Balaji Raju attended Indian Institute Of Management Rohtak, Sri Venkateswara College Of Engineering, D.a.v. Higher Secondary, Gopalapuram, D.a.v Senior Secondary School, Gopalapuram.
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Balaji Raju
Supply Chain Management Professional | Contingent Workforce / Staff Augmentation | Strategic Sourcing | Vendor Management | Bid ManagementHyderabad2gmail.com, wellsfargo.com -
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