● Initiating and leading critical/major incident calls with relevant teams to conduct in-depth problem analysis and troubleshooting during significant service outages. This involves identifying the Root Cause Analysis (RCA) and offering workarounds or optimal solutions to customers.● Facilitate the tasks involved in diagnosing the root cause of incidents, determining resolutions to problems, and maintaining communication throughout the problem lifecycle. Additionally, communicate workarounds and final resolutions as needed.● Proactively generating problem records through trend analysis to minimize recurring incidents by identifying and addressing the root cause of the issues.● In charge of generating problem records following major incidents to determine the Root Cause Analysis (RCA), implement permanent fixes, and develop mitigation plans to prevent recurrence.

● Leading and ensuring the successful delivery of ILL, MPLS-L3, L2 VPN, and SIP-TRUNK (Jio services) for enterprise clients through my proficient supervision and coordination.● Possess expertise in monitoring and troubleshooting network devices, including routers and switches from Cisco, Juniper, RAD, and Techroutes.● Oversaw service assurance for delivered circuits, conducting thorough analysis and troubleshooting of network issues. Identified root causes (RCA) and offered optimal permanent solutions to customers within the specified service level agreement (SLA).