Balaji Selvaraj Email and Phone Number

Passionate and results-oriented practice leader with a proven track record of driving transformative change in the Finance & Accounting (F&A) vertical. Leveraging my deep industry knowledge across logistics, technology, airlines, oil & gas, FMCG, and my expertise in cutting-edge AI technologies, I empower teams to achieve operational excellence and deliver strategic value.

Responsible for RTP Process for FFWD business, Global interface Error handling team• Played a major role in RTP function and reduced WF volume & Value drastically - Around 60%of overdue value has been reduced in 3 months’ time)• Shown good improvement in FTHR % across districts/ regions in RTP process • Similarly, in Interface EH Process - reduced the Financial impact items value drastically by implementing system level RQs by coordinating with IT teams• Supported RICC (control & compliance process) from BPO and ensured SLA’s /KPIs are met across process. • Involved in the Control design process as well for Interface Error handling process and ensure control and compliance are fulfilled across all entities.• Successfully implemented Automation in control compliance process for Access management• As a Business process owner, provided adequate training (classroom & on call) to all processors located in 3 delivery centres (Chennai, Pune – India & Chengdu - China) related to agreed global standard process also facilitated all best practices are being shared across Regions/ delivery centres. • Monitored and mentored Value-added & Lean Projects.

Responsible to deliver services with a team of 150+membersServices managed: F&A towers (P2P/R2R & O2C)/Global Process owner /Transformation & Transition ManagementResponsibilities:• Played a major role for two existing client contract renewal and to get additional business worth of 300+ FTEs• Handled more than 15 client Visits by showcasing Value delivered to the existing customers and participated in the presales & Process solutions discussions.• Managed F&A Process and ensured SLA’s /KPIs are met across process.• Scheduled and hosted weekly review call and Monthly Service Review call with the Client.• Monitored and controlled employee engagement, R&R, Resource recruitment and attrition management.• As a global process owner, provided adequate training (classroom & on call) to all processors located in 3 delivery centres (Chennai – India: Bucharest – Romania & Buenos Aires – Argentina) related to agreed global standard process.• As a Global process owner, facilitated all best practices are being shared across Regions/ delivery centres.• Played transition lead role and successfully transitioned F&A process for client Account – All 5 regions which happened in 26 different waves and transition for 2 acquired companies.• Participated multiple client workshops by representing Accenture and helped Client team to bring their newly acquired business units into Business process outsourcing model.• Monitored and mentored client Value added Projects and Lean Projects• Performed various transformation and automation projects (Key projects listed below)Process Automation (RPA) & Transformation Projects Spend Analysis Duplicate Payment Analytics Implementation of Optical character Recognition (OCR tool) My Supplier portal – Electronic invoice submission Payment term Rationalization & POT Improvement Early Payment Analytics & Reduce the volume and value

Head a team of 45 FTE’s in P2P & O2C Service line for a leading consumer products company. Managed AP Invoice processing (2way and 3-way matching, Electronic upload), AP Helpdesk (Dispute Management & Query Resolution) and Payment process under P2P. Similarly, managed Customer master data, Billing, cash application process under O2C.Responsibilities:• Managed service delivery as per SLA• Reviewed scanned reports, PMP testing and updation of FMEA quarterly• Ensured employee engagement and R&R programs for the team• Organized training workshops for improving team performance.• Constantly identified process improvements and opportunities with the help of quality matrix.• Constantly interacted with client and internal stakeholders• Managed attrition levels by tools like Cross training EWS and recruitment

Head a team of 20 FTE’s – Query Management team for North America regionResponsibilities:• Completed all Workflow queries with in TAT• Performed helpdesk role partially to get the required resolution from location team• Circulated unresolved aged WF report on a daily basis to location team and internal Management team• Coordinated with other regional team related to inter co transactions• Shared AP accruals reports during month close• Performed quality review for all completed invoices on a daily basis• Approached buyers to get the GRN details for the workflow volume which were kept on hold due to No GRN in ERP

Previous Employer : P & O Nedlloyd Period : October 2003 to September 2005 Last held Designation : Finance officer Domain : Shipping & Container Co Systems : SAP and Workflow toolResponsibilities:• Monitored customer accounts (AR/ Customer Reporting) for North America region • Receipt of daily bank statement along with Backup documents• Filling statements and back-ups in a suitable form for retrieval and use during cash application.• Identifying customer ID / Invoice No in PS AR Module for payments received.• Updating PS AR Module with details of the amount involved for applying cash and NAM Customs systems for payment with proper backup against cash invoices of import B.L.• Sending daily report to FO giving deposit Id wise details of discrepancies.• Carrying out quality check on all invoices processed.• Running Customer Reports from Business Objects based on Specific dates for Various Voyages.• Running appropriate macro for every pre-defined customers & new customers • Sending the report to CSR at port through e-mail.

Performed Audit related works