Audit the OSticket Ticket raised as per the shift users, follow-up with the juniors. Manage the team members, and guidie the team and assist them technical issues. Support on Adobe and other third-party Animation softwares. Installation, update and Troubleshoot OS and Application. Asset Management, monthly audit on Asset and users-end systems. Backup planning, monitor and testing the restoration. Recover accidently deleted file. Arrangement of client visit and the support the presentation on events. Firewall security and monitor the logs.

Setup IT infrastructure and Network for Reliance Jio sites in Andhra Pradesh. Handling project activities involving working out various requirements with respect to planning, execution, budget control & manpower.

GLPI Ticket raised as per the shift and closed in the required time limit and, if not resolved will be escalated as per the escalation Matrix. Responsible of network architecture, included 10 Linux and windows server. Installed, upgrade and patched centos and windows servers. Working in 24/7 Environments. Monitoring health, and stability of servers and network. Diagnose and resolve the problems with Zentyal AD, DNS, DHCP, VPN, NFS and Apache. Support Mail application like Zimbra and Outlook. Manage and monitoring Backup Application and scripts. Conduct audit on Inventory of the setup with L1 Engineers and report to IT Managers. Handel network related issues both LAN and WAN. Configuring Citrix-Xen servers and manage VM users and application. Supports VMware based servers. Update patches in Antivirus. Monitoring tools like Nagios, and Spiceworks response as per the report. Update the changes and new installation when Management requires. Backup monitoring, scheduling, and restore when they request. Guide the junior technically and create a Process Document. Follow up with vendors for warranty claim and other issues. Provide technical support for more than 150 internal and external network users.

OTRS Ticket was raised as per the shift and closed in the required time limit and, if not resolved will be escalated as per the escalation Matrix. Responsible of network architecture, included 30 Linux and windows server. Installed, upgrade and patched centos and windows servers. Working in 24/7 Environments. Monitoring health, and stability of servers and network. Diagnose and resolve the problems with DNS, DHCP, VPN, NFS and Apache. Support Mail application like Zimbra and Outlook. Manage and monitoring Backup Application and scripts. Conduct audit on Inventory of the setup with L1 Engineers and report to Client Managers. Handel network related issues both LAN and WAN. Configuring Terminal server and Citrix-Xen servers and manage users and application and update a patches. Supports VMware based servers. Update patches in Antivirus. Monitoring tools like Zappix, Sapphire and response as per the report. Update the changes and new installation when client requires. Backup monitoring scheduling and restore when required. Take responsible on uptime of client projects. Guide the junior technically. Follow up with vendors for warranty claim and other issues. Provide technical support for more than 300 internal and external network users.

Installation of OS. Maintain of DELL and HP servers, configuration, application installation, monitoring and backup & Recovery process. Troubleshooting the Hardware, Software or OS related issues such as Raid, Raid Monitoring, Installing Operating Systems, Application Software Installation, Patch updating, hardware upgrade, and Performance tuning. Vacuuming the DB using scripts. Ticket rising for major issues get the support from the application provider. Antivirus patches upgrade and monitoring. Network support and monitoring. Plan for the new infrastructure planning, implementing and development. Inventory maintain and reporting to the management in Monthly and Quarterly basics. Working and supports in 24/7 environment. Provide Technical support for the residential workers through voice, Email and chat.

Project handling includes installation of Linux and omnidocs in Multiple Location in South Zone (Tamil Nadu and Kerala). Provide the end-user training for the users and setup the test server for R&D. Testing of new updates and escalate the bugs to developers. Provide Hierarchy based training and implementation