Balaji Ramadoss Email and Phone Number

Accenture Solutions Private Limited - Chennai, IndiaService Delivery Ops Specialist - Lending Operations | September 2014 - PresentLeading operations of 4 teams, overseeing Commercial Loan Servicing, Specialized Loan Operations, Post Closing Review, and Letter of Credit, managing 41 FTEs.Accountable for day-to-day operations, workload distribution, and maintaining motivation and performance levels.Planning and executing support team objectives with a focus on 100% target attainment.Implementing new initiatives for effective resource utilization.Ensuring timely completion of day-to-day tasks within SLA, handling client calls, and conducting training workshops for performance improvement.Collaborating on client value creation projects with internal and external stakeholders.Conducting appraisal reviews, providing solutions to top management, and leading RAG and Attrition analysis.Tata Consultancy Services - ChennaiSenior Process Executive | April 2013 - September 2014Managed US foreclosure process from first legal action to foreclosure sale, ensuring compliance with policies and procedures.Audited foreclosure documents and analyzed payment delinquency to meet SLA requirements.Managed portfolio files for smooth information flow and timely actions.Prepared performance reports, collected, analyzed, and summarized data and trends.Infosys - BangaloreProcess Specialist | January 2009 - April 2013Supported the Data Conversion department for boarding profitable mortgages to the servicing platform.Ensured accuracy of electronic data against loan level documents, played a pivotal role in mentoring/training new joiners.Reviewed quality reports, provided feedback/counseling to team members, and rectified missing or inappropriate data.Audited ARM-related details on MSP against documents for effective servicing.Worked on 21 different sub-processes for timely and effective customer servicing.