Balajith Govindaraj Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Spearheaded entire City Operations, handling a monthly business volume of 25 Cr spread across 8 Brands and 7 Warehouses, with a focus on strategic planning, goal setting, resource management, operational efficiency and cost optimization.

Chennai, Tamil Nadu, India

* Administered end to end Warehouse Operations - Day to Day Inbound, Inventory, Floor Operation and Outbound Activities. Handled multiple warehouses during crisis situations.* Headed all aspects of warehouse flow right from receiving, put-away, racking, picking, sorting, dispatch, and transport.* Handled a category base of over 6000 SKUs.* Focus on Key Warehouse Metrics - Inbound Dock to Stock / Picking and Sorting Efficiency / Inventory and Space Variance / Order Fulfillment / SLA.* Key Parameters - Warehouse Operating Plan / CPO / UE / Cx Complaints / Resale Recovery / ROL and Safety Stock

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

* Administered City Fulfillment Operations on Online Food Delivery Platform with a team of 10 Hub Managers, 20+ Delivery Coordinators and 500+ Delivery Executives.* Oversaw Hub Operations and Reviewed Delivery Performance to dwindle DP Closure from 10% to < 1% for prime areas and from 20% to < 3% for non-prime areas.* Supervised City Operations by monitoring real time metrics to achieve targeted Avg. Delivery Time of < 35 mins for Tier 1 DPs and < 45 mins for Tier 2 DPs.* Implemented city expansion plans including launch of new DPs, fleet expansion, training of delivery riders, new vendor sign-ups on Foodpanda Delivery and recruitment of additional members for City Fulfillment Team.* Spearheaded Weekly Reviews to analyze deviation from targets and reiteration of KRAs and KPIs to team members.* Cultivated employee grooming standards for delivery fleet to ensure 0% tolerance on Customer Complaints.* Piloted RPMS (Rider Performance Management System) - A tool for Delivery Executives to understand their real-time performance and to boost individual earnings thereby resulting in > 80% retention.* Collaborated with KAMs to revamp restaurant acquisitions and achieve 100% Foodpanda Delivery with < 1% deactivation.* Supported Operations Manager in designing and implementing Payout Structures to optimize cost per order* Supported Sourcing and On-Boarding of Delivery Executives as part of Capacity Planning to match forecasted demands.

Chennai, Tamil Nadu, India

* Headed a team of 6 Sr. Executives and 150+ Off-Role WH Executives across multiple functions like 3PL Delivery, Return Centre, Primary and Secondary Sorting Stations and Transport Centre.* Accomplished warehouse human resource objectives by selecting, orienting, training and disciplining team members towards operational metrics with a primary goal of 0% CPD breach.* Prepared weekly/monthly rosters based on forecasted demand to maintain optimum manpower across functions and control attrition.* Trained team on 100% SOP adherence and safe work practices, including new employee induction and toolbox talks.* Analyzed Reports & Reviewed ERP Dashboards with team on daily basis to control shipment pendency at < 2% and 0% MH-FC handshake shipment loss.* Supported in achieving high levels of CSAT through excellence in receiving, sorting, packing, dispatching, and assuring quality handling of goods.* Acted as POC for Market Place and Mis-Route shipments. Streamlined process to improve both arrival and dispatch cut-off adherence.* Specialized & Experienced in Return Processing Centre. Evaluated and Validated Customer Returns by carrying out different phases of returns process as per the SLA within TAT.* Collaborated with 3PL Vendors to ensure 100% SLA adherence in goods pick-up and returns. Coordinated with Transport Centre to achieve 100% Dispatch SLA adherence.* Participated in WH Quality initiatives like 5S, Lean and Kaizen to build efficient process flow across functions.

Muscat, Oman

* Administered Logistics and Supply Operations of Auto Spare Parts for Far East Countries. Oversaw PO, GRN, STA, Loading and Dispatch Advice creation and coordinated with logistics team for smooth movement of goods. * Regulated periodical updates of EPC from TMC Japan for client PO dashboard accuracy. * Acted as one point contact for > 98% Parts Availability across all domestic warehouses by calculative STA issuance to Mother Warehouse for releasing stocks.* Streamlined PO creation through EDI using ERP Purchase Tools and maximized receipt of goods on time (JIT). * Supported Analysis Team in generation of MIS Reports and assisted in 100% Customer Claim Processing for Short/Excess stock reporting. * Collaborated with Logistics Team for preparation of shipping documents – LA, DA, BL, Invoice and Packing List to ensure on time port clearance and accomplished 99% Delivery Adherence.

Chennai, Tamil Nadu, India

* Administered Plant Quality System and Process Improvement in manufacturing of Industrial Valves. * Supervised testing and inspection procedures to achieve 100% quality standards in product finishing and pressure tests while controlling rejections at 0.001%. * Mentored storekeeping, packaging and dispatch teams to ensure raw material availability, quality packing and timely dispatch of finished goods to customers. * Prepared daily EOD reports depicting compliance to quality standards and SOPs.

Master Of Business Administration - Mba, Operations And Supply Chain Management

Bachelor Of Engineering (B.E.), Mechanical Engineering

Activities and Societies: Member in SAE, Member in AMEAdmitted to the Degree of Bachelor of Engineering in Mechanical Engineering.

Higher Secondary School

Secondary School