As the Head of Shared Services at Piramal Capital & Housing Finance Limited, I bring over 30 years of extensive experience in banking and financial services operations to one of India's leading diversified financial companies. I am a Certified Chartered Accountant and Management Accountant with a proven track record of driving process improvement, operational efficiency, and delivering business results.In my current role, I lead the finance shared services function across all group entities, managing initiatives focused on straight-through processing, digitization, process re-engineering, and large-scale business transformation. My expertise spans multi-site operations management, program management, business transitions, compliance, risk management, and revenue growth. I have successfully implemented Six Sigma, Lean, and Robotic Process Automation (RPA) methodologies to optimize processes and enhance operational performance.I am responsible for leading client delivery for Core Banking Systems (CBS) and Trade Finance enhancements, while managing new projects, stakeholder engagement, and P&L accountability. As the overall Program Director for delivery centers in Dubai and India, supporting Mashreq Bank, I oversee the end-to-end setup, governance, and framework of complex banking operations.Additionally, I have led process transformations and automation initiatives while ensuring strict adherence to quality, risk, statutory, and regulatory compliance. My leadership has contributed to successful audits, including OCC and ARR, and enhanced client satisfaction and business margins. I also spearheaded corporate client onboarding and account maintenance initiatives, creating a turnaround story by stabilizing operations, redefining baselines, and driving client growth across regions.My focus on innovation, continuous improvement, and delivering measurable business outcomes makes me a strategic leader committed to fostering operational excellence in an evolving financial landscape.