Balakrisham Raju Mudunuru Email & Phone Number

I'm responsible for providing resolution to live IDM and ATM Transaction disputes & NPA discrepancies. Documented branch procedures and training guides for IDM & ATM's. Trained the back end reconciliation team with the new procedures. Responsible for clearing transaction and financial discrepancies in the ATM network. Responsible for providing new balancing and reconciliation process for multi-function device. Documented use cases, functional interface specifications and MI data dictionary,… Show more I'm responsible for providing resolution to live IDM and ATM Transaction disputes & NPA discrepancies. Documented branch procedures and training guides for IDM & ATM's. Trained the back end reconciliation team with the new procedures. Responsible for clearing transaction and financial discrepancies in the ATM network. Responsible for providing new balancing and reconciliation process for multi-function device. Documented use cases, functional interface specifications and MI data dictionary, AS IS and TO BE business process. Creating user stories, backlog items using JIRA/Confluence. Supporting design for CashIn, Cashout and Recycle functionality on MFD and rollout. Defined interim business process to deal with process errors and financial discrepancies. Responsible for a smooth roll out of ATMs and IDM to network with new software. Provided SME support to system testing, L&U and Implementation support teams. Show less

Responsible for preparing change process for Phoenix Separation Programme to operate UKAR as two entities i.e. OpCo and AssetCo post Day 1. Organised workshops and meetings with local & central change teams to agree on TO BE change process. Involved in gathering business requirements and prepared Business Requirements Document. Prepared and provided Traceability for all the business requirements. Prepared new change process artifacts for both the entities. Worked closely with the Test, PMO,… Show more Responsible for preparing change process for Phoenix Separation Programme to operate UKAR as two entities i.e. OpCo and AssetCo post Day 1. Organised workshops and meetings with local & central change teams to agree on TO BE change process. Involved in gathering business requirements and prepared Business Requirements Document. Prepared and provided Traceability for all the business requirements. Prepared new change process artifacts for both the entities. Worked closely with the Test, PMO, Programme Management, AssetCo, local and central business change teams to test the new change process. Involved in preparing Day 1 readiness activities. Show less

I'm part of the Multi-Channel – Self Service Software Replacement programme to replace the existing OS, Device Management and Device handler functionality of ATMs and IDMs. I have been involved right from the initiation to rollout of the ATM and IDMs to the network. Gathered functional and non-functional requirements. Responsible for documenting BRD, Scope Specification, Use Cases, IA and change requests. Organised workshops and meetings with project stakeholders to identify the business… Show more I'm part of the Multi-Channel – Self Service Software Replacement programme to replace the existing OS, Device Management and Device handler functionality of ATMs and IDMs. I have been involved right from the initiation to rollout of the ATM and IDMs to the network. Gathered functional and non-functional requirements. Responsible for documenting BRD, Scope Specification, Use Cases, IA and change requests. Organised workshops and meetings with project stakeholders to identify the business requirements, gaps, resolve key issues and ensure signoffs are received within the set timelines. • Introduced and implemented the creation of system use cases into the existing ATM team and became the use case SME. I have trained other members of the team on the Use case preparation process and mentored the team during this process. Prepared screen flow pack and creating AS IS and To Be UI Specifications for PC/E implementation, UI Sketches, screen flow packs to aid migration of self-services from ProCash to PC/E. Worked closely with the selected vendor (Wincor) to ensure OOTB PC/E solution meets the existing business procedures. Prepared Business Process Maps and E2E transaction view connecting right from the customer deposit, branch validation and financial reconciliation. Involved in supporting RFP process and prepared questionnaires to aid in the vendor selection processDuring this period, I have also involved in gather business and system requirements for integrating insurance cross sales with mortgages sales platform. Show less

Responsible for Analysis, design, development, testing and implementation of Agency Number remediation. Business Requirements gathering and documenting. Preparation of functional specifications and organising walk-through, reviews and seeking for sign-off. . Stakeholder management and highlighting key business risk areas.

Halifax, England, United Kingdom

Worked at client site HBOS Plc. Worked on a number of regulatory, new initiatives and migration projects within Mortgages, Personal Loans, Customer and Banking & Savings areas. Delivered new savings product BOS ISA and Bond Factory. Migrated BOS savings accounts and TMB accounts into Halifax platform. Integrated HBOS customer system and Scottish Widow insurance cross-sales into Lloyds Banking Group. Provided automated solution for paying the re-mortgage valuation fee which has reduce the… Show more Worked at client site HBOS Plc. Worked on a number of regulatory, new initiatives and migration projects within Mortgages, Personal Loans, Customer and Banking & Savings areas. Delivered new savings product BOS ISA and Bond Factory. Migrated BOS savings accounts and TMB accounts into Halifax platform. Integrated HBOS customer system and Scottish Widow insurance cross-sales into Lloyds Banking Group. Provided automated solution for paying the re-mortgage valuation fee which has reduce the manual keying at branches. Provided end to end solution to execute the projects from off-shore. Responsible for gathering business requirements, preparing functional specifications, high-level solution documents and technical design documents. Managing off-shore team and project stakeholders. Show less

Chennai, Tamil Nadu, India