I am Balakrishna, a results-driven Risk Analyst with over three years of specialized experience in fraud analysis, risk management, and customer support. Currently, I am employed at Wipro, where I focus on managing debit card disputes and KYC/AML processes for Google Payments, effectively mitigating risk while enhancing customer satisfaction.In my previous role at ValueLabs, I provided high-quality customer support for Client products, which honed my skills in problem resolution and client engagement. My expertise in risk analysis, transaction monitoring, and proficiency with CRM tools, including Zendesk, empowers me to develop and implement effective strategies in dynamic environments.My commitment to excellence has led to my promotion to Senior Associate and selection for Tier II projects, reflecting my ability to deliver high-impact results. I hold a B.Tech degree from Vaagdevi College of Engineering and am passionate about leveraging my analytical skills to drive innovative risk management solutions.