Balakrishnan Viswanathan Email & Phone Number

Redwood City, Ca, Us

Alameda, California, Us

Exelixis is a leading healthcare company focused on discovering, developing and commercializing therapies for the treatment of cancer and other serious diseases

San Francisco, Ca, Us

The biggest and fastest-growing companies in the world rely on Demandbase to drive their account-based strategies and maximize B2B go-to-market performance. We pioneered the ABM category nearly a decade ago, and today we lead the industry as an indispensable part of the B2B tech stack. Demandbase offers the only end-to-end Account-Based Experience (ABX) solution that helps B2B companies find, engage, and close the accounts that matter most. Learn more: www.demandbase.com• Accountable for uptime and SLA guarantees of 99.9% across four (Ads, Marketing, Sales and Data) multi-tenant SaaS platforms hosting 1400+ Enterprise and Mid-Market B2B customers.• Rapidly scaled the global SRE team to 21 engineers and 4 managers.• Effected over $3M in cloud cost savings in 12 months across COGS and Opex through tool consolidation, negotiating vendor contracts and utilizing savings instruments well.• Overall responsibility for $20+ million/year in COGS/Opex budget across multiple cloud vendors.• Defined Operational stability requirements for microservices and standarized measurements of SLO's cross the SaaS platforms.• Collaborated with product teams on new service offerings and cloud delivery models across AWS and GCP. • Led the infrastructure team through successful SOC2 and ISO 27001 certifications.• Responsibility for team budgeting and forecasting/cloud financial management of cloud costs.

Austin, Texas, Us

Oracle Unity Platform: Next generation cloud-native multi-tenant enterprise grade SaaS customer data platform (CDP) that provides unified and dynamic view of customer data from disparate data sources, applies intelligence using AI/ML models; stitching together Adtech and Martech use-cases spanning B2B and B2C industry requirements to provide enhanced 360 degree customer experience (CX).• Fully own operational responsibility for Unity data platform on OCI as an Oracle managed service leveraging Hadoop based data lakes and microservices architecture.• Recruited and scaled the Unity DevOps/SRE team to 10 member team distributed on-shore and off-shore.• Established and owned the KPIs for SLAs, SLOs, RTO, RPO, MTTD and MTTR for Unity cloud service in Production.• Collaborated with Unity cloud architects and development leads on improving operational posture, resiliency characteristics of the deployed micro-services and big data stack.• Led SOC2, ISO27K1, GRC (Global Risk & Compliance) and CSSAP (Cloud Security & Software Assurance Program) audits for Oracle Unity.• Instituted GitOps model for Infrastructure as Code(IaC) using Terraform, Terragrunt and Terratest to ensure repeatability and reliability of infra changes.• Fully automated deployments and rollbacks of microservices into Kubernetes clusters using CI/CD that conform to zero downtime standards (ZDT).• Streamlined Incident Management (IM) and Change Management (CM) process to align with Oracle SaaS mandates.• Standardized metrics and log aggregation in production using Grafana, Prometheus, Apache Lumberjack and OCI Telemetry services into a unified dashboard. • Implemented best practices around production runbooks and escalation procedures using PagerDuty, Slack and Fleet management tools .

Austin, Texas, Us

Oracle API Platform: Oracle managed multi-tenant cloud service deployed on Oracle Gen-2 cloud infrastructure to address use-cases around api design, security enforcement, rate limiting, throttling, message routing, payload transformation, role based access control, and aggregate analytics for api consumption.• Led the API Platform Cloud Provisioning team consisting of 9 software engineers. Played an instrumental role in successful go-live of single tenant version of API Platform on OCI-Classic in May 2017 and successful go-live of multi-tenant managed version of API Platform on OCI in May 2018.• Led the design, development and implementation of provisioning code based on Java Cloud Service (JCS) layering model. Technology stack – Python, WLST.• Developed the deployment architecture for API Platform on OCI-C and OCI to account for High Availability, Fault Tolerance and service resiliency with 99.95% uptime SLAs. • Led the integration of API Platform with other cloud subsystems like Tenant Administration Service (TAS), Cloud Portal (CP), Platform Service Manager (PSM), Metering and Billing (MQS) and EM (Enterprise Manager).• Owned the responsibility for successfully operating the services in production and instituted on-call rotation of engineers in PagerDuty and notifications via Slack. • Created monitoring and service health dashboard in Grafana that received metrics from filebeat and metricbeat collectors running on the pod.• Represented API Platform with CSSAP (Cloud Software Security and Assurance) team as well as providing evidence in SOC2, GDPR audits from OCI Governance, Risk and Compliance team for services live in production.• Championed the automation of runbooks from SOPs created for production incidents, incident postmortems and CAPA reviews.• Formulated and established an engagement model with Support teams for providing quick escalation path into service team for customer issues.

Austin, Texas, Us

Charter: Build canonical architecture models based on best practices and develop tooling for rapid deployment of lift-and-shift workloads from Private Compute/Engineered Systems to Oracle's Gen-1 Public Compute infrastructure.• Rapidly built and managed a high performance global team comprising of 26 engineers and 2 managers across Product development and DevOps functions.• Introduced DevOps culture of failing fast and rapidly iterating with focus on lights-out automation of build, CI/CD infrastructure and deployments to production. • Led the design, development and implementation of a cloud deployment toolkit (CDT) that consume PaaS and SaaS applications blueprints to help migrate from Oracle private cloud to Oracle Gen-1 public cloud. Technology stack – Python, Json, Git, Jenkins, Chef• Delivered reference implementations that demonstrate application integrations with different Oracle Gen-1 cloud subsystems for tenant administration, application lifecycle, unified cloud portal, billing and metering. Technology stack – Java, Weblogic, Oracle DB, Git, Maven, TestNG.• Led the development and implementation of Rundeck orchestrator for replacing existing Puppet Mcollective based orchestrator for automating production runbooks for PaaS and SaaS applications. Technology stack – Rundeck plugins, Java• Led the design, development and implementation of Docker based “Factory Image” with necessary common libraries and Fusion middleware stack to allow for PaaS and SaaS team to simply layer their binaries over to reduce the deployment time in production. Technology stack – Docker, Golang, CLI• Led implementation of Chef-solo cookbooks for installing and managing the lifecycle of Oracle Traffic Director in Oracle Gen-1 public cloud datacenters.• Worked closely with executive management to define the charter, build a strong execution team and deliver a common PaaS platform tooling for various Oracle Cloud Services such as Integration, Process, Mobile, SOA, IoT, Big Data.

Santa Clara, California, Us

• As Head of Cloud Operations for TIBCO's Integrations products I fully owned the responsibility for moving on-prem workloads to AWS and in successfully maintaining SLAs of 99.99% uptime metrics for our customers.• Representing member of Vista Consulting Group (VCG's) Operational Transformation Committee overseeing portfolio companies Operational excellence.• Built and led a global team of 12 strong DevOps professionals for automation, scripting, dash boarding, instrumentation, monitoring of production systems deployed on AWS.• Led the design, development and implementation of Cloud Operations Dashboard that provided operators a single pane of glass for checking the health of applications running on AWS. Technology stack.• Successfully went live on AWS with micro services based multi-tenant PaaS applications and also a “lift-and-shift” of several enterprise applications from co-located datacenters.• Had the sole responsibility for defining and maintaining KPIs such as SLAs, SLOs and uptime metrics for AWS hosted managed version of TIBCO's Integration Platform as a Service (iPaaS) offerings.• Successfully handled Black Friday and Cyber Monday promotions for a major national retail chain running on TIBCO API Exchange platform as a managed service offering on AWS, with peak throughput of 12 million requests per hour.• Developed and implemented the deployment architecture of TIBCO's iPaaS offerings using VPC, EC2, EBS, S3, ELB, IAM, RDS, Route53 and Amazon SES.• Worked closely with TIBCO's CISO on security and incident management process.• Worked with partners like CoalFire and Accuvant to obtain PCI DSS and FedRAMP certifications.• Introduced CloudHealth (VMWare) software for AWS cost management and billing metrics.• Effected cost savings of over $20K/month in compute costs by moving from spot to reserved AWS instances.• Shaped and influenced the "Cloud first" vision within TIBCO's Executive Management and Principal Architects.

Santa Clara, California, Us

• Owned global team responsibility for TIBCO’s next generation SOA platform (TIBCO ActiveMatrix Service Grid and Service Bus) and Operational Governance suite (TIBCO Policy Manager, TIBCO Policy Director). • Recruited, mentored and led a team of 10 engineers covering both level 2 and level 3 support functions. Formulated a new-hire training plan and coached them on customer service skills. • Implemented “Follow the Sun” model for my products across regional support teams to provide global 24x7 technical support coverage. • Motivated team members to achieve high scores on quarterly customer satisfaction surveys and achieving the departmental goal of 95% maintenance renewal rate.• Effectively tracked and brought-to-closure customer escalations for my products while insuring that customer service level agreements (SLA) and quality objectives are met. • Produced statistical reporting using Business Intelligence and Analytics software like TIBCO Spotfire to make sure departmental performance indicators are met.• Drove product quality by providing Product Management and Engineering with trend analysis on the defects reported by customers as well as providing complex customer use-cases during product review and defect triage meetings.• Improved processes around safe management of customer data and confidentiality when working with partner offshore teams.• Proposed key performance indicators (KPI) for my products for the knowledge management (KM) initiative.

Santa Clara, California, Us

• Provided code level troubleshooting for TIBCO’s flagship enterprise integration platform called TIBCO BusinessWorks.• Identified as subject matter expert (SME) across TIBCO on HTTP/HTTPs, FTP/FTPs, TCP, and SOAP palettes of TIBCO BusinessWorks.• Key member in the technical working committee for Common Criteria certification of TIBCO BusinessWorks. • Authored several high quality technical white papers published on TIBCommunity.• Worked with OEM partner Amberpoint (now Oracle Business Transaction Manager) for runtime policy enforcement issue resolution.• Led a team of 6 Level 3 support engineers for handling escalations across TIBCO BusinessWorks, TIBCO Administrator, TIBCO Runtime Agent, TIBCO Enterprise Messaging Service, and TIBCO.

Santa Clara, California, Us

• Worked closely with Engineering team at Edifecs whose product (XEngine) at that time was an OEM offering of TIBCO BusinessConnect product set.• Analyzed, replicated and resolved technical issues raised by TIBCO customers in XML to EDI conversion, SOAP, RosettaNet, ebXML and cXML protocols.• Gained expert level knowledge in troubleshooting SSL/TLS, XML Digital Signatures, Authentication and Authorization using LDAP, Siteminder and SAML

Santa Clara, California, Us

• Analyzed, replicated and resolved TIBCO customer's technical problems of varying complexity in TIBCO’s core enterprise messaging platform, TIBCO Rendezvous, a high performance enterprise messaging product that uses the patented TIBCO Reliable Datagram Protocol (TRDP).• Wrote detailed and precise technical problem resolution documents for augmenting knowledge base on the resolved customer issues.

Master Of Science (M.S.), Chemical Engineering

Bachelor Of Technology - Btech, Chemical And Electrochemical Engineering