Balakrishnan Kaimal Email and Phone Number
Experienced Business Development, Sales, Operations and Customer Service Professional with a rich background in immigration, insurance, travel, and tourism industries. Proven track record in leading B2B and B2C market expansion, contract negotiation, and operations management across fast-paced environments. Proficient at fostering strategic partnerships and nurturing client relationships, ensuring accuracy and compliance while delivering exceptional service.Key achievements include driving revenue growth, streamlining processes, and enhancing customer satisfaction through innovative sales strategies and cross-functional collaboration. Skilled in designing and conducting comprehensive training programs for sales teams, imparting critical product knowledge and sales techniques.Entrepreneurial experience includes founding and operating a boutique travel and tourism company, where I successfully curated personalized holiday experiences and managed day-to-day operations.Adept in stakeholder management, team building, and planning and execution, I strive to deliver excellence in all aspects of business development, customer service, and operations.
Pwg Group Uae
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Global Mobility ConsultantPwg Group Uae Oct 2023 - PresentDubai, United Arab Emirates- Business Development & Sales: Expanded B2B market by partnering with travel agents, immigration consultants, and typing centers, driving revenue growth.- Contract Negotiation: Secured favorable rates and terms with B2B partners, optimizing profitability.- Contract Management: Managed contracts in line with strategic objectives and regulatory compliance.- Lead Conversion: Used CRM tools to convert B2C leads, boosting revenue and market share.- Client Relations: Guided clients through immigration processes, ensuring compliance and satisfaction.- Cross-Functional Collaboration: Streamlined document processing with departments, improving operational efficiency.- Sales Training: Created and led training programs for new sales staff, imparting essential sales techniques and product knowledge.
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Branch ManagerRuloans Distribution Services Private Limited May 2022 - Nov 2022Kerala, India- Managed branch operations, ensuring efficient workflows, adherence to policies, and operational excellence.- Led and motivated a customer-focused team to achieve sales targets and deliver exceptional service.- Collaborated with stakeholders to streamline processes, resolve issues, and drive operational efficiency.- Maintained compliance with regulations, market trends, and ethical standards.- Recruited and managed DSAs to drive sales growth and expanded the customer base.- Cultivated strong relationships with banks and customers to enhance collaboration and customer satisfaction. -
Branch Operations & Service ManagerBajaj Allianz General Insurance May 2021 - Dec 2021Kerala, India• Managing entire back end operations including proposal QC to issue of policies• Resolving auditing cases and customer complaints in a prompt manner• Planning & executing customer service operations (Acquisition, Retention & Escalation) for large set ups• Establishing & implementing Critical to Quality Service Standards / KPI for attrition control and performance excellence• Determining effective quality standards for various operational areas and executing quality systems & procedures to facilitate a high-quality customer experience as per the prescribed SLAs• Identifying and networking with prospective clients, generating business from existing accounts and achieving profitability and increased sales growth & interacting with customers to enhance further business development• Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics by achieving delivery & service quality norms -
Relationship Manager- BancassuranceSbi General Insurance Jul 2020 - Apr 2021Tamil Nadu, India• Facilitated lead conversion by collecting reference from lobby & fixing appointment with prospective clients• Coordinated with bank branch staff & converted leads from clients• Monitoring overall branch operations and identifying streams for revenue growth by developing marketing plans; developing plans for boosting business with a view to penetrate new accounts and expand existing ones• Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets -
Customer Service Executive – OperationsSbi General Insurance Dec 2016 - Jun 2020Tamil Nadu, India- Managed end-to-end backend operations, ensuring efficiency and accuracy from proposal QC to policy issuance.- Implemented process optimization measures, enhancing service delivery and customer satisfaction.- Identified and implemented streamlined workflows, improving operational efficiency and effectiveness.- Communicated effectively with customers, stakeholders, and cross-functional teams, ensuring seamless collaboration and high-quality service delivery.- Analyzed customer operations data, providing valuable insights and recommendations for improving customer service effectiveness and efficiency.
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Partner And DirectorBenbow Tours And Travel Jul 2011 - Dec 2016Kerala, IndiaAs a founding partner, I established and operated a boutique travel and tourism company specializing in personalized holiday experiences.- Owned and managed assets including a 2-bedroom and a 3-bedroom houseboat in Alleppy Backwaters, Kerala, and a leased bed and breakfast facility at Kovalam Beach in Trivandrum, Kerala.- Expertly curated personalized holiday packages for international and local guests, tailoring the offerings to meet their specific requirements.- Personally oversaw all guest-related activities, including receiving guests from the airport, managing hotel check-ins, and ensuring smooth execution of their planned itineraries.- Played a key role in business development through establishing strategic tie-ups, generating leads, and securing direct business opportunities.- Actively monitored day-to-day office functions, including client bookings, itinerary preparation, tour arrangements, complaint management, and vendor management, to ensure seamless operations
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Sales ManagerReliance General Insurance Jul 2010 - Dec 2010Kerala, India- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING -
Associate Financial Service Manager – BancassuranceIcici Prudential Life Insurance Company Limited Jul 2009 - Jul 2010Kerala, India- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING -
Relationship Manager – InsuranceWay2Wealth Brokers Pvt. Ltd. Mar 2008 - Dec 2008Kerala, India- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING -
Customer Sales OfficerReliance General Insurance Jan 2007 - Feb 2008Kerala, India- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING
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Investment Counselor – InsuranceWay2Wealth Brokers Pvt. Ltd. Jul 2006 - Dec 2006Kerala, India- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING
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Public Relations OfficerSarabhai Institute Of Science & Technology Aug 2005 - Jul 2006Trivandrum- Public Relations- Liaison Officer- Executive Assistant- Office Administration
Balakrishnan Kaimal Education Details
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International Institute Of Insurance & Finance (Iiif), Osmania University2Nd -
Madurai Kamaraj University IndiaThird
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Bachelor Of Business Administration - Bba
Frequently Asked Questions about Balakrishnan Kaimal
What company does Balakrishnan Kaimal work for?
Balakrishnan Kaimal works for Pwg Group Uae
What is Balakrishnan Kaimal's role at the current company?
Balakrishnan Kaimal's current role is Dynamic Business Development and Sales Professional with Proven Expertise in Immigration, Insurance, and Travel Industry Operations..
What schools did Balakrishnan Kaimal attend?
Balakrishnan Kaimal attended International Institute Of Insurance & Finance (Iiif), Osmania University, Madurai Kamaraj University India, Madurai Kamaraj University.
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