Balakrishnan Kaimal Email & Phone Number

Dubai, United Arab Emirates

- Business Development & Sales: Expanded B2B market by partnering with travel agents, immigration consultants, and typing centers, driving revenue growth.- Contract Negotiation: Secured favorable rates and terms with B2B partners, optimizing profitability.- Contract Management: Managed contracts in line with strategic objectives and regulatory compliance.- Lead Conversion: Used CRM tools to convert B2C leads, boosting revenue and market share.- Client Relations: Guided clients through immigration processes, ensuring compliance and satisfaction.- Cross-Functional Collaboration: Streamlined document processing with departments, improving operational efficiency.- Sales Training: Created and led training programs for new sales staff, imparting essential sales techniques and product knowledge.

Kerala, India

- Managed branch operations, ensuring efficient workflows, adherence to policies, and operational excellence.- Led and motivated a customer-focused team to achieve sales targets and deliver exceptional service.- Collaborated with stakeholders to streamline processes, resolve issues, and drive operational efficiency.- Maintained compliance with regulations, market trends, and ethical standards.- Recruited and managed DSAs to drive sales growth and expanded the customer base.- Cultivated strong relationships with banks and customers to enhance collaboration and customer satisfaction.

Kerala, India

• Managing entire back end operations including proposal QC to issue of policies• Resolving auditing cases and customer complaints in a prompt manner• Planning & executing customer service operations (Acquisition, Retention & Escalation) for large set ups• Establishing & implementing Critical to Quality Service Standards / KPI for attrition control and performance excellence• Determining effective quality standards for various operational areas and executing quality systems & procedures to facilitate a high-quality customer experience as per the prescribed SLAs• Identifying and networking with prospective clients, generating business from existing accounts and achieving profitability and increased sales growth & interacting with customers to enhance further business development• Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics by achieving delivery & service quality norms

Tamil Nadu, India

• Facilitated lead conversion by collecting reference from lobby & fixing appointment with prospective clients• Coordinated with bank branch staff & converted leads from clients• Monitoring overall branch operations and identifying streams for revenue growth by developing marketing plans; developing plans for boosting business with a view to penetrate new accounts and expand existing ones• Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets

Tamil Nadu, India

- Managed end-to-end backend operations, ensuring efficiency and accuracy from proposal QC to policy issuance.- Implemented process optimization measures, enhancing service delivery and customer satisfaction.- Identified and implemented streamlined workflows, improving operational efficiency and effectiveness.- Communicated effectively with customers, stakeholders, and cross-functional teams, ensuring seamless collaboration and high-quality service delivery.- Analyzed customer operations data, providing valuable insights and recommendations for improving customer service effectiveness and efficiency.

Kerala, India

As a founding partner, I established and operated a boutique travel and tourism company specializing in personalized holiday experiences.- Owned and managed assets including a 2-bedroom and a 3-bedroom houseboat in Alleppy Backwaters, Kerala, and a leased bed and breakfast facility at Kovalam Beach in Trivandrum, Kerala.- Expertly curated personalized holiday packages for international and local guests, tailoring the offerings to meet their specific requirements.- Personally oversaw all guest-related activities, including receiving guests from the airport, managing hotel check-ins, and ensuring smooth execution of their planned itineraries.- Played a key role in business development through establishing strategic tie-ups, generating leads, and securing direct business opportunities.- Actively monitored day-to-day office functions, including client bookings, itinerary preparation, tour arrangements, complaint management, and vendor management, to ensure seamless operations

Kerala, India

- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING

Kerala, India

- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING

Kerala, India

- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING

Kerala, India

- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING

Kerala, India

- CUSTOMER RELATIONSHIP MANAGEMENT- SALES- BUSINESS DEVELOPMENT- LEAD GENERATION- TEAM BUILDING

Trivandrum

- Public Relations- Liaison Officer- Executive Assistant- Office Administration

Pg Diploma In Insurance & Risk Management, Insurance & Risk Management, 2Nd

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Third

During this period mini project done at Travancore Titanium at Trivandrum Kerala India Project was on improving management skills

Bachelor Of Business Administration - Bba