Balakumar M Email & Phone Number

Chennai, Tamil Nadu, India

Tiruvallur, Tamil Nadu, India

• Contributed to business success through strategic system and process enhancements, optimizing investments with a focus on cost-effectiveness and capability improvement.• Managed and provided support for manufacturing applications including Pinpoint, VMC, PTC Thingworx, overseeing tasks such as version upgrades, license management, issue RCCA, and IIQ certification, ensuring streamlined user access.• Successfully led EOL upgrades for both IT and OT applications and hardware, demonstrating proficiency in Vulnerability Management, implementing red alert patch updates, and ensuring secure connectivity for IT and OT devices and applications.• Led the delivery of over 30 projects, actively supporting new resource onboarding and vendor integration by managing processes such as TPRA,SCB, SOW, NDSA, AMC, etc.,• Played a pivotal role in the digital transformation initiatives at the factory, contributing to IIOT projects such as RTLS, digitalization of operational functions, automation using O365 apps, visual analytics, immersive visualization deployments, and various other innovative solutions.• Oversaw the onboarding of new OT machines from different OEMs, ensuring seamless integration into the network.• Provided crucial support for PAN India and Australia projects, as well as contributed to activities such as monthly clean desk audits, IT Security walks, IMS, business resumption planning, annual IT DR plans exercise.• Collaborated with the Enterprise team on infrastructure, devices and services upgrades / migrations of network circuits, servers, firewall, voice, cloud, successfully minimizing business impact.• Played a key role in supporting cybersecurity initiatives, conducting regular training sessions for business users.• Demonstrated strong technical expertise, acting as a lead for the IT in SEA region.• Contributed to technology roadmaps, lessons learned, and best practices for both the business and the IT team.

Chennai, Tamil Nadu, India

• Responsible for the delivery of end to end IT services to customers, co-coordinating such delivery across all IT service component functions whether provided internally or externally.• Ensure to follow the ITIL process to carry out the service, incident and change request.• Working as a point of contact for all escalations and will take ownership of such issues through to resolution.• Responsible to manage Incident tickets related to LAN, VOIP network, PRI, servers and other applications.• Will create and work on data using Office 365 apps Power BI, SharePoint, Yammer, Power apps, Project etc.• Responsible to create knowledge documents / articles and update it periodically.• Worked on the project to replace EOL machines / Update EOL applications.• Based on Corporate Global Policy, will understand, analyze, assist with solutions for all queries, request, issues.• Playing as a Technical Champ across facilities located in Asia Pacific and got recognized as best engineer of the year.• Have received many Appreciations and got recognized by Client for 4 consecutive years.

Chennai, Tamil Nadu, India

• Responsible for the delivery of end to end IT services to customers, co-coordinating such delivery across all IT service component functions whether provided internally or externally.• Ensure that service documentation and deliverables comply with ITSM standards.• Working as point of contact for all L2 / L3 escalations and incidents by taking ownership of such incidents through to resolution.• Worked on the project to replace EOL machines / applications for 3 consecutive years and completed successfully.• Responsible to manage Incident tickets related to LAN, VOIP network, PRI, servers and other applications.• Deploying and upgrading the Operating Systems, installing the software’s based on end user’s job role from client approved list of applications.• Fixing the Microsoft security patches and high-risk application in the failed systems.• Fixing the hardware and software inventory that is failed to report in SCCM console and Service now tool.• Coordinating with the Global Purchasing team to get the purchase request raised based on the user requirements.

Chennai, Tamil Nadu, India

• Managing Active Directory (Users, OU groups) 2008 R2 server, Network Admission Control.• Installing and troubleshooting Citrix receiver, Citrix HVD, Lotus Notes, SEP, DLP, Altiris, Encryption, Enterprise vault, Bloomberg, Reuters, Klassify, and Bank of America Research applications.• Coordinate and discuss with users, central team, network team, server team, L1 engineers, team leader and manager for resolving repeated issues weekly basis.• Provide remote support to different locations• Handling Level 2 tickets (using OTRS Tool) and resolve issues with in SLA.• Got appreciated and got recognized by Client as Best Engineer of the month.

Chennai, Tamil Nadu, India

• Managing Active directory server, Printer Server, RSA Token Server for 700+ users.• Maintain Symantec endpoint protection and encryption, SCCM.• Handling Level 1 tickets (using Service now) and resolve issues.• Managing assets and call logs for printer (Ricoh), laptop (Lenovo & Dell), and data card (Tata Photon & Reliance) problems with respective vendors.• Got appreciated multiple times and got recognized by Client as Best Engineer.

Post Graduate Program In Cyber Security, Cybersecurity, 4.26

The modules covered in this program are aligned with the latest trends and real-world cybersecurity challenges, including: 🔒 Cybersecurity.

Bachelor Of Engineering, Electronics And Communication, 6.25

Diploma Engineering, Electronics And Communication, 88.46