• Advanced TAC Engineer working on FortiGate product series for over 1 year• Helped resolve Critical P1/S1 cases for Premium customers like Vodafone, Telstra, Optus, Vocus, Fujitsu and major educational and health institutions.• Identified critical software bugs on FortiOS through intensive testing and lab replications with closest match to customer environment and work with engineering to apply fix for customer issues.• Share knowledge from customer troubleshooting sessions through published KB articles. • Deliver training on new topics to fellow team members and mentor new joiners to get familiar with product functionality and troubleshooting procedures.• Proficient in configuring and troubleshooting SSL VPN, IPsec VPN, URL filtering, Application Control, Explicit Proxy, Traffic shaping , SDWAN, FSSO e.t.c

Managed Network security operations for client and deliver high availability of a secured network infrastructure through zero error changes on the infrastructure and thereby help customer succeed in their business deliverable.Plan, design and implement/configure Network Security devices (ASA/Checkpoint Firewalls & BIG IP Load Balancer) for Customer as per requirement.Track Incidents and Change tickets closure to meet SLA and thereby maintain compliance with Service management standards.

Manage code upgrades on the Infrastructure Security devices based on latest vulnerabilities and caveats identified on the Hardware/Software platform and subsequently plan for upgrades during lean business hours to reduce impact on customer production activities.Review change tickets submitted in Cisco configuration Manager for proposed changes to Firewalls prior to submission of tickets to eliminate human errors.Responsible for rapid restoration of Infrastructure security services during critical incidents and thereby help maintain high level of secured network availability to end users. Ensure security compliance of all security devices deployed in network through audits as per client standards.

Responsible for rapid restoration of network services during critical incidents as a SME and thereby help maintain high level of network availability to end users. Support provided across Accenture facilities in India.Ensured Health status of network devices are monitored periodically by Network Operations support team through regular Audits performed on Daily Operation Checklist reports in relation to issues/incidents.Create and implement release plan for mass rollout of network changes like new Technology implementation, OS/Hardware Upgrades and thereby minimize impact to business outcome due to changes in Infrastructure.Ensure security compliance of all devices deployed in network through regular audits in accordance with Industry standards.Performs and participate in ISO 20000 and ISO 270001 Audits and ensure network devices and data center, process are complaint across facilities in India.

Developing Network Policy, Internet policy documentation, System standards, Operation procedures required for the ongoing network support operations.Planning, Reviewing, Deploying and integrating new network devices in infrastructure.Design and implement encrypted firewall connectivity where appropriate by using IPSec.Represent Network Support Operations team in Change Advisory Board discussions with regard to proposed changes on Network Infrastructure involving business downtime and seek approval to proceed with execution phase.Analyzing and mitigating the risk related to the customer connectivity via continual improvement/service improvement plans and periodic resiliency tests as per Business Continuity Plan process.

Worked as LAN/WAN Analyst providing Network support for all facilities in Chennai which included support for 250+ projects and 15000+ users. Handled Project & Data center migration projects for Clients and Accenture Consulting facilities end to end which include Technical planning, BOM generation & implementation.Responsible to develop robust configuration of Network devices while considering client requirements, network stability, availability, security and scalability as prime factors and implement it in applicable network devices through approved Change process.Managed multi-vendor Hardware devices which included Cisco Routers & Switches, Netscreen ISG & SSG Firewalls, Juniper SSL VPN SA 2500/6500, Cisco PIX/ASA Firewalls, Packetshaper etc.Manage L2 Vlans and Vlan Security over wired and wireless networks with implementation of DHCP Snooping & ARP Inspection features on L2 Switches.

Handled installation, configuration, monitoring and management of Network Routers, Switches and Firewalls.Spearhead troubleshooting of network issues to provide rapid restoration of network services to end users to continue business productivity.Manage Internet Leased Links & Point to Point Links by coordinating with Service providers for high availability and performance and also manage WLAN and VoIP Network connectivity for end users.Managed Configured, established and managed IPSEC VPN Tunnels on PIX Firewalls between Client ODC and Customer site as per business requirement for secure data transmission across Public Internet.

Worked as Network Engineer managing the Computer Systems, LAN & Internet connectivity for the organization.Handled installation, configuration, troubleshooting, monitoring and management of Network Routers, Switches and Internet Proxy.