Lead the provision and processes supporting service operation including (but not limited to): system software, security administration, IT operations, database administration and storage management.Drive the digital transformation for the whole of BFS(Banking and Financial services) performance monitoring.Analyse, administer and approve changes that get deployed on the whole of online systems across BFS.Assess and re-evaluate monitoring practices and policies to ensure best practice methodology is followed across application performance.Drive the continuous improvement plans for infrastructure stability and monitoring coverage to pro-actively avoid any performance degradation incidents.Act as first point of contact for Woolworths money, Jetstar cards, Macquarie Online and Mobile Banking for any issues, changes or new releases.Engage with business stakeholders and new project stakeholders to draft performance monitoring plans to ensure a stable and robust system deployment and maintenance post implementation.Mentoring and knowledge sharing on performance monitoring across the BFS division to different teams.Drive the automation of system and application health check, thus reducing the manual workload.Manage and maintain successful working relationships with key internal divisions at all times.Manage issues and priorities, for both fixes and functionality extensionsCoordinate changes across BFS Ecomm and online operations by running the change with all the relevant stakeholders.Manage the business resilience process testing annually and conduct regular DR reviews after major implementations

Act as point of contact for Online application services for a wide range of BFS Business and technology teamsWork closely with Business stakeholders and deliver prompt and accurate responses to queries from the businessProd readiness governance and capacity managementUse tools to ensure comprehensive monitoring of business critical Online application services and manage alert eventsClose engagement with dev projects from early requirements stage, reviewing design, formulating monitoring to taking on Prod supportPro-active in finding solutions to issues/incidentsWork closely and effectively across technology and business teams and build relationships and trust with key personnelAnalyse change and communicate impacts and risks and determine testing scope to protect Online servicesBe able to plan and execute operations related projects such as managing large scale maintenance exercises, infrastructure or software upgrades, BCPs, etc

BT Financial Group (BTFG) is the wealth management arm of the Westpac Group, which, following the Westpac and St.George merger in late 2008, also includes the wealth division of St.George bank. The result is BTFG - a strong stable of market leading brands and capabilities. Today, the brands within BTFG provide our customers with a full spectrum of wealth services. These include investment, superannuation and retirement income products, investment platforms, financial advice, private banking and insurance solutions. These brands are some of Australia’s most trusted and respected financial services names and include: Advance Ascalon Capital Managers Asgard BankSA Financial Planning and Insurance BT BT Investment Management (60% owned by Westpac Group) Licensee Select Magnitude Securitor St.George: Financial Planning, Insurance and Private Clients Westpac: Financial Planning, Insurance, and Private Bank BTFG’s customers can have confidence that each of our unique brands benefit from the depth of wealth management experience, knowledge and stability that comes from being part of the Westpac Group.Specialties:Provider of investment management, superannuation, general and life insurance, financial planning and private banking to over 1 million Australians.

Optus is the second largest telecommunication company in Australia. Optus provides integrated telecommunication services in Australia. The company delivers communications, information technology, and entertainment services. It offers mobile voice, data, and Wi-Fi services; local, national, and long distance telephony services; business network services; Internet and dial-up access, and satellite services; and subscription television services. Optus is a subsidiary of Singapore Telecommunications, Ltd.Specialtiestelecommunications, adsl, internet, isp, satellite, blackberry, vpn, apn, fibre, ethernet, mobile, wireless, business, consumer, smb Responsibilities • Member of the production support team that is involved in reducing system exceptions through systems analysis as part of maintaining systems operations.• Provide systems support for Optus Consumer Customer Care applications that resulted in 80% improvement in customer issue resolution.• Reduce exceptions and handle errors that emerge out of the strategic provisioning applications & platforms by 50% through creation of new scripts and processes. • Successfully completed testing in pre-production and production environments as well as end to end analysis of new issues.Achievements• Successfully trained new team members in systems analysis processes.• Automated the workflows and operations through scripting and improved the business efficiency.

Responsibilities • Part of the Development team which stands at the highest point of issue escalation and the first point of contact for the testing team regarding bugs.• Worked as a part of the agile development team for many clients and developed products and components with appreciable quality.• Dynamically getting into any role out there in a development phase and proactively acting upon the same to ensure high quality delivery ahead of the given timeframe, irrespective of the platform/technology & the product.• Prepare the Detailed level design documents and perform the development according to the same.• Worked as a part of the Operations team in ensuring the Project documents and Processes are in place.• SPOC (Single Point of Contact) for any issues regarding Convergys Proactive Messaging component.• Mentoring the new resources on both domain and technical platforms.Achievements:• Received 'Outperformed' award for the 2nd quarter & 3rd quarter of 2007 for successful implementation of ‘Crazy John-Melbourne’ and ‘VIBO-Taiwan’ respectively.• Constructed and maintained the whole intranet of Convergys GSI using Microsoft Sharepoint 2007 as implementation consultant.• Pioneered the development and testing of the Convergys proactive messaging component which was accepted and approved by the Global component research library of Convergys.• Topped the list in the business communication skills workshop held in the 4th quarter of 2007 in Convergys and was certified as a consultant to operate in a global environment.