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During my tenure as a Technical Support Engineer at Zoho, I played a pivotal role in assisting clients with intricate queries related to applications built on the Zoho Creator platform. Zoho Creator stands out as a dynamic low-code platform that empowers users to craft tailored applications that align seamlessly with their unique business requirements. In this capacity, I leveraged my expertise in Deluge scripting, HTML, ZML (Zoho Markup Language), widgets configuration, and seamless integrations with various Zoho applications and third-party APIs. By harnessing the full potential of the Zoho Creator ecosystem, I collaborated with clients to streamline their workflows, enhance operational efficiency, and unlock new possibilities for innovation within their organizations.

Throughout my tenure, I successfully managed a diverse portfolio of over 30 projects encompassing website development, SEO optimization, paid media marketing campaigns, and strategic social media management initiatives. This multifaceted experience honed my ability to navigate various project complexities and deliver tailored solutions that exceeded client expectations.A key aspect of my role involved actively soliciting feedback from clients to gain valuable insights into their experiences and areas for improvement. By proactively addressing feedback and implementing necessary enhancements, I continuously elevated service quality standards and fostered long-lasting client relationships built on trust and satisfaction.

During my tenure as Senior Engineer at Nagarro, I undertook the responsibility of troubleshooting and resolving intricate application-related issues, ensuring seamless functionality and optimal user experience.My daily tasks included proficiently managing support tickets for the application, and consistently meeting and exceeding service level agreement (SLA) commitments. This proactive approach enabled me to swiftly address client concerns and deliver timely solutions that aligned with their operational needs and expectations.Throughout this role, I leveraged a diverse set of software tools and technologies to streamline support processes and enhance efficiency. These tools included Cherwell (IT Service Management), Python scripting, Amazon S3 storage solutions, AWS Athena for query execution, AWS CloudWatch for monitoring, Amazon QuickSight for data visualization, and Microsoft Office 365 for seamless collaboration and productivity.By harnessing these advanced technologies and my expertise in technical support, I successfully navigated complex challenges, optimized operational workflows, and ensured the seamless functioning of critical applications to drive business success.

In my role as an Application Support Engineer, I took a proactive approach to ensure the seamless operation of critical applications by creating and managing Remedy tickets to address issues promptly and effectively.I maintained a vigilant watch over application performance and functionality, promptly identifying and resolving any anomalies to minimize downtime and uphold operational efficiency.Throughout this role, I proficiently utilized a range of software tools and technologies to streamline support processes and optimize application performance. These included BMC Remedy for IT Service Management, Postgre SQL for database management, Unix Shell Scripting for automation and task execution, Linux for operating system management, Eclipse for development environments, and Microsoft Office 365 for seamless collaboration and productivity.By leveraging these tools and my expertise in application support, I consistently ensured the stability and reliability of critical applications, enabling smooth operations and uninterrupted service delivery for the organization.