Balan Naidoo Email & Phone Number

Westmead, Nsw, Au

Sydney, New South Wales, Australia

Scrum Master Certified, Working with ITFM and using my skills to lead teams on various projects for blue-chip organizations like ANZ Bank, St. George Bank, Westpac, BNP Paribas, ASICS, Quantium, etc. Implemented solutions ranging from: IT Infrastructure Relocation Project, IT Infrastructure Upgrade Project, IT User Support, Office relocation, Server Infrastructure Relocation and Upgrade, IT Audits. Utilized skills of active listening and problem solving and being Agile and continuously adapting to the changing needs of the workplace and clients’ requirements. Collaborating with efficient team members to find a strategy and an approach for achieving a successful outcome for the client. Using the core ITFM principles, we can draw on the vast experienced resource pool to compile the right solution for the specific requirements. Aided organizations During Covid-19 to set up Disaster Recovery site to work in a safe and controlled environment ensuring business continuity.

Sydney, New South Wales, Australia

Managed the key customer relationships for the following organizations: DHL, Kellogg's Australia, Sistema NZ, ABC Tissues Conducted analysis and recommendations on improvements for the Automatic Storage and Retrieval System (AS/RS), resulting in 3-5% efficiency (increased Picking rate and reduction in bottlenecks) Improved the efficiencies and stability of the voice picking solution for the DHL Trolley picking system. Introduced agile principles for enhancement to the warehouse management system- Real-Time Distribution System (RDS). Managed the critical incidence and avoided breachers in the service level agreements

Delivered IT strategies, to drive down costs, improve efficiencies, understand, and identify future trends, and bridge the gap for any shortfalls. Provided a 15% savings in service and maintenance costs by improving productivity by implementing and deploying an Imaging and Printing solution of 50 multifunctional devices, nationally Using existing hardware to achieve and improve performance by implementing Citrix resulted in a faster turnaround time and an infrastructure saving of $300 K. Assessed vendor products and service levels and kept positive vendor relations. Managed the development and implementation of application systems for various clients, based on agile Scrum software development method. This resulted in collaborative, prompt, and cost-efficient solutions that exceeded the clients' expectations. Improved various clients’ market presence by developing new websites that were modern, current, and informative.

Sydney, New South Wales, Australia

Implemented new anti-virus software as well as critical system updates for the purpose of increasing security and performance Led technical teams in the planning and implementation strategies and for BYOD (Bring Your Own Device), reduced infrastructure costs and support by 5-10%, and increased employee productivity. Managed the development of a Customer Complaints System using .NET technology as well as implementing a new Help Desk System that significantly improved service levels by 30%

Sydney, New South Wales, Australia

Compiled business case justification and managed all phases of the project from initiating and planning to controlling, implementing, and closing. resulting in several multi-million-dollar projects being within budget and on schedule. Managed a $6.8M JDA Demand Planning software customization and implementation with a project team of 30-40 members to deliver a solution that exceeded customers’ expectations. Benefits achieved, Software modifications, and the accumulation of, historic data improved systems accuracy by 5-15% This also included optimized inventory from improved demand and supply matching, increased inventory turns, improved pricing and promotion strategies, and a user-friendly system. Upgraded the Warehouse Management software System for $7.4M which involved changes to the infrastructure services that included LAN/WAN network, new RF Devices (Vo Collect-Talk man T5, Intermec CV30, and CV60) Benefits achieved: 30% performance improvement to end users through WAN/LAN bandwidth, as well as improved warehouse processes by 10% by reducing manual input. Headcount reduction by 2%Implementing a web-based GPS tracking solution, Benefits Achieved: Improved delivery deadlines by 10% and reduced shrinkage/loss from the warehouses to stores by 5% A technical review of the Business Objects Data Warehouse solution resulted in a savings of $400K Pro-actively managed project risks and issues and minimized their impact on the projects Supplied direction to a team of Java developers using the SCRUM method and tools like Jira to plan, track, work smarter and faster. Managed change management issues concerning innovative technology and individual health concern.

106 Ham Street, S Windsor Nsw 2756

• Collaborated with business users in collating and specifying the National Complaints System and interfacing into Baan ERP system, resulting in the significant reduction in processing time of customer faults from 1 month down to a week.• Developed the strategic IT direction for the company’s infrastructure, hardware and software platforms, operating environments and systems integration that realised annual savings of $350K for the organisation. - Consolidated applications from a mixed windows environment to Windows XP, setting up a SOE and upgrading from Windows 2000 server to Windows 2003 server. - Reduced software implementation turn-around times- Implemented Disaster Recovery Procedures.- Negotiated and managed Service Level agreements

Sydney Area, Australia

• Project Managed the implementation of video conferencing systems for five sites nationally, significantly reducing travel costs and enhancing management productivity and efficiency.• Instrumental in the integration of infrastructure, communication and applications across the group with responsibility for:- gathering and analysing the business requirements- coordinating meetings with core suppliers and internal staff- consulting with vendors to recommend system enhancements- managing vendors implementation of enhancements- Identifying gaps in application systems and recommending actions to bridge the gaps- Benefits included:  15% reduction in maintenance costs  Significant improvements in systems performance More efficient data consolidation and analysis using CorVu Business Intelligence tools.• Saved $280k in telecommunication costs by consolidating data and LAN/WAN communication services to single carrier and negotiating competitive rates.

Sydney, Australia

• Successfully managed a team of 30 people in a national $3M SAP/R3 systems implementation, customisation and roll out. - Ensured that the projects were delivered to user specifications, within budget and on schedule. - Presented business case justification to board of directors.- Implemented new application servers and desktops to improve performance.- Awarded an incentive bonus for successful implementation• Successfully interfaced Sales Ordering System into SAP, enabling sales reps to take orders on their Intermec hand held devices which were automatically uploaded to the SAP central server via dial up connections once the devices were docked in their car.• Instrumental in selecting and project managing a team of 10 during the 800k CRM-Axon Telesales System implementation which resulted in a centralised National Sales Call Centre, customer satisfaction and increased sales revenue.• Reduced hardware and software acquisition costs by 10 – 20% by effectively managing the company’s relationships with key vendors, negotiating contracts, establishing and administering service level agreements and setting up performance measures.• Managed and developed budget expenditure of $5m • Manage the performance and development of 10 staff comprising of Business Analysts, Network Administrators, Help Desk, Programmers and Database Administrators

Sydney, New South Wales, Australia

• Led a team of 6 IT professionals in ensuring seamless operations across the organization.• Developed and executed IT strategies aligned with business goals.• Oversaw infrastructure upgrades, security enhancements, and disaster recovery planning.• Implemented cost-effective solutions, resulting in improved efficiency and reduced downtime.• Fostered a collaborative work environment and mentored junior staff.

My responsibilities include:•Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.•Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget•Monitors and tracking project progress activity; resolving problems; publishing progress reports; recommending actions.•Provides documentation for users by writing and maintaining user documentation; providing help desk support; training users.

•Part of a JAD team responsible for designing, specifying and implementing the user requirements and conducting Business Simulations. •Implemented a BOSS - Balanced Operations & Storage System (Warehouse Management Systems) resulting in significant reduction in paper flow and inventory accuracy.

Prince2 Foundation Cetification, Project Management

Foundation Certificate In It Service Management, Management Information Systems And Services

National Higher Diploma In Computer Systems, Computer/Information Technology Administration And Management

Activities and Societies: 1989 Secretary of the Academic Staff Association of the M.L. Sultan TechnikonVice-President of the M L Sutan.

National Higher Diploma In Computer Systems, Management Information Systems, General,

Activities and Societies: Vice President of the M.L.Sultan HostelExcellent programming skills in the areas of Cobol, Pl1 and Fortran.

National Diploma In Electronic Data Processing, Computer Programming

Activities and Societies: Manager of the M.L.Sultan Volleyball team.1982 - Course not offered at M L Sultan due to insuffient student.

Education record

High School Education. Represented School in the Tennis.

Year 10

Activities and Societies: Captain of the School Tennis Team. Goalkeeper for the School team

Education record

Activities and Societies: Captain of the School Tennis TeamYear 10