Balasingam Devabala Email & Phone Number

Moorgate, London

Monitoring Trading Analyst• Monitor the trading applications via Nagios monitoring tool / OP5.• Escalate alerts via Topdesk . • Monitor the network side of LME via Solawind network monitoring tool. • ArcSight is used to monitor the security part of LME in case intrusion from unknown external sources. • SCOM, HP Insight Remote Support, Oneview is used to monitor and diagnose severs infrastructure. • Monitor backup also manage offsite tape storage via Symantec… Show more Monitoring Trading Analyst• Monitor the trading applications via Nagios monitoring tool / OP5.• Escalate alerts via Topdesk . • Monitor the network side of LME via Solawind network monitoring tool. • ArcSight is used to monitor the security part of LME in case intrusion from unknown external sources. • SCOM, HP Insight Remote Support, Oneview is used to monitor and diagnose severs infrastructure. • Monitor backup also manage offsite tape storage via Symantec Netback. • Use Netapp to manage the disk storage also file system. • Monitoring End of Day process using LMEclear application and LMEmercury application and Start of Day process when the trade bids are submitted when the system open for trading in London Metal Exchange and Hong Kong Exchange 1am and checking closing metal prices also EOD processed figures. • LMElive checks on closing trading prices also delayed prices. • HP OpenView used for system management and networks related alerts.• Using Citrix to remote access work environment from remote sites, Blackberry mobile phone management, Secure Envoy management• Incident Management, dealing with alerts and following the ITIL process to get support people involved also setting up conference call, sending notification e.g. P1,P2,P3, sending Incident time line to Incident manager so further I investigation can to done to put a permanent fix. Show less

Grovner Square, London

TATA provide wide range of support for companies Globally cost effectively, leading leader in consulting and investing into wide range of business e.g Land Rover, JaguarTata took over Sainsburys operations in London and offshore to Indian Channi.

Holborn London

Sainsburys 2nd largest supermarket and have 32 Depot’s and 2500 Stores.Key responsibilities:• VMware vSphere 5.0 - Management all of Sainsbury stores servers dealing with all kind of diagnostic issue from hardware failure, software failure, shutdown server for routines maintains at the 2500 stores, using IMM if severs lose connection to Vmware during outage or network issue so to reconnect servers to Vmware. • • Office 365, Microsoft Azure, Yamma,MS Lync, Windows 2010… Show more Sainsburys 2nd largest supermarket and have 32 Depot’s and 2500 Stores.Key responsibilities:• VMware vSphere 5.0 - Management all of Sainsbury stores servers dealing with all kind of diagnostic issue from hardware failure, software failure, shutdown server for routines maintains at the 2500 stores, using IMM if severs lose connection to Vmware during outage or network issue so to reconnect servers to Vmware. • • Office 365, Microsoft Azure, Yamma,MS Lync, Windows 2010 & 2013, SharePoint understanding, MS Active directory, Blackberry, RSA, Safe Net, Safe Reboot remote laptop recover for remote users and Splunk.• Knowledge using tablets, smartphones and Mac platforms.• Monitoring 1600 server ( Sun,Aix, Windows, Mainframe) and Networks Alerts via CA Unicentre TNG Console, SCCM ( patch updates on servers and virus updates).• Monitor and diagnose any faults of the Sainsburys network infrastructure via CA Spectrum 9.2 ( Cisco router issue, switch issue ) and Solawinds.• Monitor daily operations batch jobs on Mainframe MVS and Control M 7.0.• Management of Service Desk, Mobile Device Management and Account Administration Teams.• Management of mobile devices for remote users and stores.• Problems Management and Depots, Stores issues ticket raised via Remedy 6.0.• Monitor and managing overnight backups via Avamar 7.0 and trouble shoot any backup issue.• Manage any incident swiftly to get a quick resolution but if major incidents the Incident. Management Team are made aware, so Management Team can be kept in the picture.• Providing training to junior operation analyst with in operational environment also organise. required external training if needed to better operations performance.• Working a 24*7 Shift Pattern to cover operational duties also been on call when assistant is needed.• Provide continuous improvement focus, challenging procedures and performance in the team.• Running PL SQL Developer for SQL issue e.g Database locks Show less

Blackfriars, London

Working on outsourced project with Sainsburys Supermarket to improve their IT infrastructure.Key responsibilities:• Monitoring Systems Alerts via Unicenter TNG Console and HP ITO.• Monitor 1600 servers ( Sun, HP, Tandem, Windows, Mainframe, Novel )and Daily Operations jobs on Mainframe MVS and Control M 6.1• Problems Management via Remedy 6.0.• Monitor and Run Daily Backups via Veritas 5.0, Arcserver.• Help in Team Leader Duties when required.• Training… Show more Working on outsourced project with Sainsburys Supermarket to improve their IT infrastructure.Key responsibilities:• Monitoring Systems Alerts via Unicenter TNG Console and HP ITO.• Monitor 1600 servers ( Sun, HP, Tandem, Windows, Mainframe, Novel )and Daily Operations jobs on Mainframe MVS and Control M 6.1• Problems Management via Remedy 6.0.• Monitor and Run Daily Backups via Veritas 5.0, Arcserver.• Help in Team Leader Duties when required.• Training Junior Staff and New Staff in Operational Environment.• Working a 24*7 Shift Pattern to cover operational duties. Show less

Staines, Middlesex

EUROPE AND AFRICA DATACENTERDHL have created an International Data Centre where all of the processing of the daily operational tasks, normally completed by each of the 22 entities (countries) in Europe and Africa is to be centralised within the Data Centre.Key responsibilities:• Providing Support for over 400 HP/UX Servers.• Part of Dynamic Migration Team.• Set up Citrix desktop also using Ghost to create mirror image on desktop.• Monitoring Systems via… Show more EUROPE AND AFRICA DATACENTERDHL have created an International Data Centre where all of the processing of the daily operational tasks, normally completed by each of the 22 entities (countries) in Europe and Africa is to be centralised within the Data Centre.Key responsibilities:• Providing Support for over 400 HP/UX Servers.• Part of Dynamic Migration Team.• Set up Citrix desktop also using Ghost to create mirror image on desktop.• Monitoring Systems via BMC Patrol• Running of Daily Operations• HP/UX System Administration • Extensive Use of Maestro Version 8 and 7 Tivoli Scheduler Tool in Citrix environment.• Using Veritas & Omniback Backup Scheduler (Creation and Monitor)• DHL Unibol applications• Problems Management through NT Application (HP OpenView)• Answering all queries from Europe and Africa• Proficient in all Teams Operations• Training Junior Staff and New Staff in Operational Environment• Maintaining Daily and Monthly Operations Work Instructions• Working a 24*7 Shift Pattern to cover all countries• Help in Team Leader Duties when required Show less

Docklands

My role involved managing a shift so that shift run smoothly also make sure if junior operators has any issue in the shift that they are unable to handle or understand to provide necessary support. If there is any major incident the Incident Management Team are involved also the Support team so that there is a swift resolution to the problem.Hubsys Technologies Ltd was an international payments processing center, with an aim of lowering costs by automation to gain a STP capacity… Show more My role involved managing a shift so that shift run smoothly also make sure if junior operators has any issue in the shift that they are unable to handle or understand to provide necessary support. If there is any major incident the Incident Management Team are involved also the Support team so that there is a swift resolution to the problem.Hubsys Technologies Ltd was an international payments processing center, with an aim of lowering costs by automation to gain a STP capacity. Formed in 1999 Hubsys was a joint venture between Société Générale and PriceWaterhouseCoopers.Key responsibilities:• Make sure the smooth running of a shift and if any major issue in the shift Incident Management Team are kept in the picture so management can be made aware and support team kept in the picture to get an early understanding of the problem for a swift resolution.• Supervising 4 junior operators on shift and administering training needs to develop a better understanding of the operating system.• Day to day Server Administration ( NT and Unix )• HP/UX and Windows NT Backup Maintenance • Testing HP ITO Openview monitoring software• Basic Lotus Notes Administration• Helped in the design of the intranet• Creating procedure documents for all tasks to be carried out by operations personnel• Problem Management • Network Administration• Worked with Database Team on Globus & Universe in operations to develop & implement a financial system for Société Générale Bank• Part of the team setup to implement an interface infrastructure for all braches around the world, which were to send and receive data from the Hub. This role involved attending meeting abroad, in Paris and Zurich, to determine the setup of the system Show less

Cricklewood, London

Key responsibilities:• VAX and HP UNIX client server environment.• Following applications: BAAN TRITON, CYBORG PAYROLL, UNIPLEX MAIL, INGRES/MASM BATCH.• Provide status and feedback to users and IT Dept.• Carry out operational checks on computer equipment’s. • Produce written procedures and descriptions of the system and documentation.• Produce management with historical analysis of the data to measure the effectiveness of the systems and monitoring the… Show more Key responsibilities:• VAX and HP UNIX client server environment.• Following applications: BAAN TRITON, CYBORG PAYROLL, UNIPLEX MAIL, INGRES/MASM BATCH.• Provide status and feedback to users and IT Dept.• Carry out operational checks on computer equipment’s. • Produce written procedures and descriptions of the system and documentation.• Produce management with historical analysis of the data to measure the effectiveness of the systems and monitoring the network response.• Logging faults on Magic helpdesk software and • Using Omniback to do regular daily backups.• Training junior operators.• Help team leader duties when required. Show less

Master’S Degree, Msc Telematics, Pass

A degree designed to produce graduates who are capable of expressing the Integration of computing, and telecommunication technologies.

Bachelor’S Degree, Bsc ( Hons ) Applied Computing And Business, Pass

Computing and Business studies

High School, University Of Cambridge Gce O’Level, Pass

GCE O'Level ( Maths, Pure Science, Chemistry )

Education record