A Senior Operations Analyst working in IT for over 18 years I have a better understanding of managing a shift so that shift run smoothly also make sure if junior operators has any issue in the shift that they are unable to resolve or understand to provide necessary support. If there is any major incident the Incident Management Team are involved also the Support team so that there is a swift resolution to the problem.I have practical experience in problem solving, budget management to reduce out of hour calls, health and safety awareness, developing new policies within an organisation and managing staff relations. I am a highly enthusiastic, motivated hard working person who is reliable, responsible and tolerant. My personality allows me to work under pressure, be flexible and adaptable into any working environment whilst remaining focused, composed and constructive. I have developed a high standard in communication and collaboration in all aspects of hierarchy within an organisation. I am able to manage and participate within a team to achieve maximum drive as well as work independently.
Listed skills include Incident Management, Servers, Service Desk, Bmc Remedy, and 5 others.