Balasubramani V Email and Phone Number

Salesforce CRM – Sales and Service Module: Managed a user base of 8500 across various business channels. Integrated with Heroku for performance tracking.Loyalty Application: Managed rewards for 2100 stores, generating Rs 400 crore annually.Customer Master Data Management: Handled 55M unique customer profiles.Compliance Application: Managed organizational compliance across various offices.Litigation and Notice Module Application: Managed legal processes.Board Meeting Application: Managed digital board meetings.CSR Application: Managed all CSR projects.Scholarship Application: Managed scholarship programs.Design Impact Movement Application: Managed social projects.LASR Application: Managed audit processes.Contract Repository Application: Managed company-wide agreements.Library Management System: Managed library processes.Mservice Application: Managed equipment services in retail stores.Meeting application requirements for corporate functionsVendor management, including selection, negotiation, and project managementEnsuring information security policiesHandling internal and external auditsSetting and reviewing KRAs for subordinatesConducting customer satisfaction surveys and defining action plansEnsuring application availability and managing disaster recovery processesBudget planning and attending Gartner events

Implementing KM in various business domainsConverting tacit knowledge to explicit knowledgeOrganizing Communities of Practices (CoP)Using SAP Netweaver portal for KM processes

On-time delivery of precision toolsPlanning and scheduling jobsCoordinating with various departmentsHandling workforce in shiftsMaintaining high precision CNC machinesImplementing cost-saving and productivity improvement initiativesParticipating in improvement initiatives and competitions

Handling the shop operationsEnsuring quality output and maintaining machineryCoordinating with various departments for smooth operations