Balazs Cseri Email & Phone Number

Leeds, GB

-Manages the design, installation and maintenance of data centres and environments; ensures day to day and future IT service needs are provided for-Monitors and report on the performance of all infrastructure, applications, and related IT services-Maintains and agrees service level agreements with suppliers and with customers via the business engagement.

-Manages the data centre and its environment. -Manages the installation of data centre equipment and upgrades to operating environments-Monitors and report on the performance of all infrastructure, applications, and related IT services-Manages and undertakes all physical data management, including backup and recovery. Maintains the IT disaster recovery.

• Provide technical support for incidents, service requests and projects
• Provide a hands on technical contribution
• To maximise the benefits gained by customers from their systems, by ensuring to apply a high level of technical understanding in specialist areas of technology.
• To provide specialist skills in LAN / WAN technologies, network operating systems, messaging systems, network infrastructure, data and physical security and all aspects of hardware support and maintenance.
• To manage complex technical issues and achieving an appropriate resolution, within agreed timescales.
• Contribute to ensure infrastructure is patched to appropriate levels

Hatfield, Hertfordshire, GB

• Provide technical support for incidents, service requests and projects
• Provide a hands on technical contribution
• To maximise the benefits gained by customers from their systems, by ensuring to apply a high level of technical understanding in specialist areas of technology.
• To provide specialist skills in LAN / WAN technologies, network operating systems, messaging systems, network infrastructure, data and physical security and all aspects of hardware support and maintenance.
• To manage complex technical issues and achieving an appropriate resolution, within agreed timescales.
• Contribute to ensure infrastructure is patched to appropriate levels

Hatfield, Hertfordshire, GB

On-site Desktop Support Engineer. Supporting Windows XP & Windows 7 software issues. Taking care of Hardware issues in a mixed Lenovo,HP and Dell estate.Certified HP, Dell and Lenovo Desktop,Laptop and Server Warrantied engineer.

Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues, solved customer concerns, and troubleshoot computer problems in an efficient and courteous manner. Built custom computers to best serve the customer needs. Scheduled work and ordered parts. Provided technical support over the phone.

Dealt with customers (Customer service), security checks, financial control, Prepared reports, managed rota to cover shifts. Answered & responded to all calls & requests within agreed time scales. Kept customers updated and followed them up on their queries.

Resolved 3rd line issues and informed colleagues through the internal ticketing system. Installed and managed Windows servers (2003/2008). Antivirus management and deployment. Installed new servers in company’s Data Centre in Wien, Austria. Network planning and setup (VLANs).

Monitored servers (Tivoli Management Console)), shift leading duties, Active Directory User management, kept contact with customers and team members, Escalated and followed up cases by using the in-house ticketing system. Responsible for taking & logging incoming calls & provided efficient customer support for all 1st and 2nd Line issues relating to.

Kept contact with users at all technical levels. Server, desktop and peripherals maintenance; Active directory management; Network planning and deployment (including structured cabling); Linux server setup and maintenance. Maintenance & management of the Critical Windows based Server Environment. Liaised & negotiated with external 3rd party suppliers.

Configured and Installed: Network devices, Servers, Workstations. Break fix at client sites (Field service engineer duties). Provided technical support over the phone / e-mail Diagnosed and resolved a wide range of technical issues. Attempted to resolve all enquires on first contact with the caller. Accurately recorded details of incidents in ticketing.