Responsible for a team of 41 associates and the cleanliness and maintenance of 300 bedrooms, various public area places. In charge of the devision’s yearly budget. Responsible for various analytics including: budgeting, Profit and Loss analysis and for other financial analytics. Achieved a 4% overall “Room Cleanliness” growth.

Responsible for a team of 16 associates. Successful implementation of various new brand standards and new standard operating procedures. Led hotel wide roll out of new loyalty program. Improved team up-sell conversion ratio above 3%. Mentored and promoted two associates within Hyatt. Initiated updated colleague incentive program.

Responsible for both daily Food and Beverage (Restaurant T-45) and Front Office operations in a (New York, Local 6) union environment.

Responsible for a team of 25 associates in a 
(New York, Local 6) union environment. In charge of payroll, scheduling, recruitment and purchasing. Achieved 8% growth of “Remembers me and my preferences”, a metric that was assigned as part of the hotel’s departmental goal.

Responsible for all VIP guests with focus on guest experiences. In charge of GEM and Responsible for a 12% achievement of “Remembers me and my preferences” and 4% growth of general Net Promoter Score (NPS) results.

Overseeing general day to day both Front and Back Office operations. Ten months spent as Overnight Manager. Responsible for crisis management

Specializing on Rooms Division

Responsible for the operation management for both Front Office and Housekeeping departments.