Bruce Albrecht Email & Phone Number

• Collaborated with customers, service manager, service advisors, technicians and all other departments in the dealership to ensure work is completed correctly and on time.• Directed and managed the flow of work through the service department.• Identified and corrected problems that may slow down the repair process.• Administered the factory warranty to ensure complete compliance.

• Greeted customers and use active listening skills to understand customers concerns.• Performed vehicle walk around to document vehicle needs. • Opened repair orders and provide recommendations and cost-estimates.• Followed the work and communicated any changes in service or timing with the customer.• Followed up with the customer after repairs to ensure customer satisfaction.

Menomonee Falls, Wi 53051

• Greeted customers and use active listening skills to understand customers concerns.• Performed vehicle walk around to document vehicle needs. • Opened repair orders and provide recommendations and cost-estimates.• Followed the work and communicated any changes in service or timing with the customer.• Followed up with the customer after repairs to ensure customer satisfaction.

Wauwatosa, Wi

• Auto parts sales• Inventory control• Dispatching delivery drivers• Supervision of personnel• Some cash handling• Daily store reports and bank deposits

Greater Milwaukee Area

• Retail auto parts sales• Inventory control• Supervision of personnel• Cash handling• Daily store reports and bank deposits• Analysis of sales relations