• Manage PollChief SaSS election management software implementation used across diverse Elections Division.• Consult users to assess needs and design plans to improve UX through training and software enhancements.• Earn trust of users by understanding the product and explaining how the software simplifies duties.• Listen to documentation needs and generated multimedia procedures for new and experienced users.• Lead weekly conference calls with vendor to discuss project updates, budgets and timelines.• Act as on-site support for users, escalating issues to vendor when beyond in-house capabilities.• Disseminate information to each department for how, when and why to use the four modules of the application.• Use knowledge of Microsoft Excel functions and concepts to create essential custom reports.

• Manage and create engaging online social content for show and class promotion.• Stay abreast of industry knowledge by attending workshops, reviewing peer publications, and establishing personal networks.• Participate in and leads team practices and workshops, ensuring all instructors are provided the required technique and knowledge expectations.• Prepare, maintain and interpret reports for to inform future company goals.• Work with director to create efficient budgets and long-term schedule planning.• Tour with an interactive travelling show that engages children of all ages across Texas.

• Collaborated with Developers and Support members to identify, track and resolve systemic issues in a timely manner.• Reduced call volume through generation of procedural documentation for self-help portal.• Provided award-winning customer support by phone and e-mail for Windows, OSx,iOS and Web-based applications.• Recorded all client interaction within Salesforce CRM and all replication procedures within JIRA and Rally tracking systems.• Joined RezOvation QA team temporarily as new software rollouts approached.• Acted as mentor for support members, providing reliable and consistent information for proprietary and third-party products.• Stayed up-to-date with scheduled releases, current issues and workaround procedures.• Remoted into user PCs to diagnose and resolve issues caused by malware, networking, hardware failure, and user error.• Utilized HTML and CSS skills to build and customize booking engine webpages for clients.• Advocated team strategy opinions at team meetings and internal Skype channels, noting trends and concerns.• Attended meetings and trainings through GoToMeetings and WebEx for better understanding of peripheral departments.

• Prepared and programmed laptop PCs for deployment in the election field.• Met requirements set by the Secretary of State of Texas and Travis County to operate officially sanctioned polling place.• Taught early voting and election day training courses for Travis County employees.• Performed on-site and remote technical assistance to polling places in need of assistance.• Transported heavy equipment for setup and breakdown of temporary polling place locations.• Maintained and operated official voting devices and computers for Travis County.• Established relationships with the public and poll workers as a friendly and knowledgeable representative of Travis County.• Created daily field reports for each polling place location, in which all equipment defects and procedural issues were tracked.

• Built brands of online media company with detail-oriented quality checks of transcripts and videos. • Encouraged company and content growth by reaching out to potential filmmakers. • Participated in daily team huddles to map out short and long term goals for the video department.