Specialist in customer onboarding platforms.

Complete Postpaid and Prepaid Activation for MUMBAI Circle

Co-ordination with domestic and overseas branches for relocations of VVIP clients.Complete documentation and Audit of all branches.Ensure timely billing for credit clients and collection of bills.Updating new policies and contracts to all the branches .

Audit & rectification of data entry for all sales channels.Training of all new recruits for system, products and policies.First and Second Bill Collections and Follow up.Rolling out "First Touch Program".Prepaid Acquisitions:Timely Fulfillment of Prepaid MDN's at Distributor/Franchisees Audit & rectification of Prepaid logins.AV of Prepaid customers through dedicated AV agenciesTo arrange for CAF Logistics at Cluster from distributor / franchiseeTimely resolution to acquisition related Queries New Franchisee & Distributor:Training of new data entry staff for Franchisee & Distributor points.Generation of New Id's, arrangement of daily CAF & cash pick up.Achievements:Reduction in TAT for Data Entry and AV of postpaid connections from 24 hrs to 12 HrsDecrease in Login errors reduced from 8% to 1%Reduction in CAF pendency from FranchiseesAchieved 1st Bill Paid numbers of 85% by closing dateReduction in Rejection of Applications through training at Point of Sale.

Service Provisioning for CDMA Postpaid customers