Baldev Kumar Email & Phone Number

Chandigarh, Ch, In

Chandigarh, India

Thane, Maharashtra (Mumbai)

Working with this organisation from Nov'19 as a Master Trainer looking after of process and product training for skill India projects.Job Responsiblities :- Ensuring the Effectiveness and quality of training function Conducting the TTT sessions for trainersTaking care of performance of trainers To update and modify in training materials or content as neededMapping performance and sharing reports with all stakeholdersClient management and coordinating with cross functions

Mohali, Punjab

Worked with this organisation for 1 year as a process trainer looking after of process and product training for E commerce business of Paytm.Activities :- (Classroom training,Certification,OJT,Nesting,TNI,PKT,Corporate Refresher,Circle Refresher,Client Handling,Soft Skills Training,MBR,QBR)

Chandigarh, India

Worked with this organisation for 16 Months as a process trainer looking after of process and product training for Bell Canada.Handling International Client for two segments Assignment and Activation (Telecom Back office ) Activities :- (Classroom training,Certification,OJT,Nesting,TNI,PKT,Corporate Refresher,Circle Refresher,Client Handling,Soft Skills Training)

Noida, Uttar Pradesh

Worked with this organisation for 13 Months as a process trainer looking after of process and product training for Vodafone Outbound call center.Handling Two circles and working closely with Retention, CS and Sales CampaignActivities :- (Classroom training,Certification,OJT,Nesting,TNI,PKT,Corporate Refresher,Circle Refresher,Client Handling,Soft Skills Training,MBR,QBR)

Mohali, Punjab

Worked with this organisation for 3.5 years as a process trainer looking after of process and product training for Vodafone inbound call center. (Classroom training,Certification,OJT,Nesting,TNI,PKT,Corporate Refresher,Circle Refresher,Client Handling,Soft Skills Training,MBR,QBR)