Baldev Prasad Dash Email & Phone Number

Noida, Up, In

Noida Area, India

Establish and implement S.B.U policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.To educate team members on regulations and issues identified in the auditPerform a risk assessment and determine the level of riskTo understand laws and regulationsObtain and/or establish policies for specific issues and areasTo educate team on the policies and procedures and communicate awarenessTo Monitor compliance with laws, regulations, and policiesTo Audit the highest risk areasTo manage team members , preparing work schedules and assigning specific duties.Determine staffing requirements, and interview, hire and train new employee, or oversee those personnel processesMonitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, insurance products and increase efficiency.Recommend locations for new facilities or oversee the remodelling of current facilities. Plan store layouts, and design displays

• Looking after Client Relationship Management.• Accountable for working with one of the largest Telecom client with responsibility of entire billing for a particular geography which deals with Billing,Accounts Receivable,Order Management,Collections,Query Resolution, Debt Management).• Spearheading a team of 35 plus members while managing day to day operations along with other adhoc activities.

Greater Noida

Worked as Branch Operations Manager in ICICI Bank with experince in retail banking, forex,kyc ,aml

 Managed the outbound collections and private lending of credit cards & auto collections. Rendered assistance for handling dissemination of information and updates. Handled customer escalations and coordinated with other departments to resolve issues. Undertook data analysis, developmental activities and personality developmental activities. Looked after client coordination through regular conference calls and prepared dashboards / reports about the process which is to be shared with the client. Performed quality calibrations to bridge the variances in quality; designed structures and methods to develop quality based & time efficient processes. Coordinated with customers to analyze the gaps in services offered to the customer and analyzed qualitative developmental aspects of the process. Mentored the new associates and gained experience in providing complete training.

Master Of Business Administration (M.B.A.), International Business

Successfully completed PGDBM in International Business. Was actively involved in placement commitee.

High School

Activities and Societies: Debate Competition, Annual Sports Meet, Mini Parliament SessionPartcipated in Republic day parade