Baldev Raj Email & Phone Number

Gurugram, Haryana, India

• Cultivated strong professional relationships with patients and healthcare professionals, enhancing patient satisfaction and streamlining communication processes.
• Coordinated and managed the scheduling of over 50 patient appointments and surgeries weekly.
• Facilitated efficient communication by handling 250+ phone calls and emails daily, ensuring prompt and accurate information delivery to stakeholders.
• Organized and maintained confidential medical records for over 500 patients, ensuring data accuracy and compliance with privacy regulations.
• Prestige of handling ‘World Spine 7’ medical conference from April 13th, 2016 – April 17th, 2016 at The Oberoi, Gurugram, India.
• Collaborated with administrative and medical staff to arrange necessary equipment and facilities for surgeries.

New Delhi, Delhi, India

• Scheduled and organized the daily calendar for the neurosurgeon, arranging over 40 patient appointments and surgeries each week to ensure efficient use of time.
• Handled communication with patients and healthcare professionals, managing 70+ phone calls and emails daily to provide timely and accurate information.
• Maintained and updated confidential medical records for a patient base exceeding 400, ensuring data integrity and adherence to privacy regulations.
• Coordinated with medical and administrative teams to prepare necessary equipment and facilities for surgical procedures, ensuring seamless operational readiness.
• Processed and verified insurance claims and patient billing for over 150 patients monthly, ensuring accuracy and resolving any financial discrepancies.
• Implemented new office procedures that enhanced operational efficiency, reducing patient wait times by 25% and improving overall service delivery.

New Delhi, Delhi, India

• Warmly welcomed visitors, patients, and their families, providing them with accurate information and directions to ensure a positive first impression and smooth experience.
• Efficiently handled incoming and outgoing phone calls, directing them to the appropriate departments and taking detailed messages when necessary.
• Kept the reception area clean, and professional, ensuring a welcoming environment for all visitors and staff.
• Oversaw and managed appointment schedules for doctors and other healthcare professionals, ensuring timely and accurate scheduling for over 50 appointments daily.
• Responded to patient and visitor inquiries, both in person and over the phone, providing necessary information or redirecting them to the appropriate personnel.
• Helped various departments with administrative tasks, including data entry, filing, and managing correspondence, contributing to overall operational efficiency.

Master Of Computer Applications - Mca, Computer Software Engineering

Master Of Science - Ms, Computer Science

Activities and Societies: artificial intelligence

Bachelor Of Commerce - Bcom, Business/Commerce, General