Customer: NTT Data / ITAProject: OCC – Netline upgrade. Role: Project Manager Main responsibilities: Outsourcer management (Accenture, Lufthansa Systems), requestchange management, application evolution, end-of-life respect of product and operating system, SALmanagement.Customer : IBM / ENELProject : ASID GRIDRole : Project Manager Main responsibilities: Coordination of custom application suppliers, SAL management.Customer : EVERIS ITALIA SPA / ALITALIA– settore ICT Strategy and EvolutionProject : OCC – Netline upgrade. Role : Project Manager Main responsibilities: Outsourcer management (IBM, Lufthansa Systems), requestchange management, application evolution, end-of-life respect of product and operating system, SAL management.

American Express, Roma (Italy)Internal ServicesHead of the Italian Technology Concierge team, whose purpose was to ensure the satisfaction and resolution of technical hardware and software problems of users and for infrastructure services (TLC and network). As a Service Delivery Manager I had to ensure that incidents and problems were classified, prioritized, resourced, resolved, and that preventive measures were taken to avoid a repetition of them while respecting the assigned SLA. Among the main responsibilities: • Ensure that service delivery is monitored effectively and actions (accurate and tracked) are implemented • SPOC (Single Point Of Contact) per fornitori e partner.• Identify and isolate service issues by starting an escalation process towards the Problem Management structure. Collaborate in the identification of the RCA and coordination of corrective implementations.• Anticipate, where possible, service issues by identifying and implementing corrective actions aimed at mitigating impacts on the service. Depending on the criticality, the functions in charge or locally the respective partners were involved.

ESA – (European Space Agency)Email & Collaboration Department Service Manager E-mail & Collaboration service manager for ESA responsible for the availability of the service in compliance with contractual SLA. The service was centralized at ESA headquarters in Italy and had to guarantee 24-7/7 support for all the Agency's offices.The activities included the monitoring of infrastructure performance and the management of incidents/problems related to it, identification of critical issues and implementation of corrective actions for but mitigation of the same. Participation in the War Rooms established by the Problem Management group in case of escalation for problems that directly or indirectly involved the infrastructure of my responsibility.Management of alignment meetings with customer management. Among the main responsibilities:• Ensure the provision of the service.• The coordination of change management necessary for the infrastructure.• End-of-life monitoring of operating systems and application components and capacity planning / infrastructure evolution activities• Support to the manager in the maintenance of the CED infrastructure.• Technical Architect activities to realize the evolution of ESA's e-mail and collaboration systems such as migrating systems from Unix (Sun Solaris) to Windows.• Design and implement email systems and collaboration based on IBM Lotus Domino and Microsoft technologies.• Create test environments to test the potential of the integrated collaboration infrastructure with ESA's videoconferencing network.• Design and implement the Lync 2010 and Lync 2013 infrastructure to two different European customers.

ESA – (European Space Agency)Director Lotus Domino senior in the systems team that dealt exclusively with the management of the e-mail environment and the collaboration of ESA. Subsequently I played the role of Project Manager and covered the first activities of Service Delivery Manager.Among the main responsibilities: • Level II and III problem solving (over 65 servers, over 6000 users, 13 sites in Europe, data exchange with other DB engines, instant messaging)• Coordination and assignment of tasks and activities to the team• Implementation of new projects for which I was responsible:• Planning project tasks and coordinating implementations• Project progress• SAL Editorial Staff

I worked as an architecture designer, feasibility studies and domino infrastructure projects. Among the main responsibilities:• Lotus Domino Administrator Group Support Manager;• IT Senior System Administrator Lotus Domino;• Management of Domino-based mail systems and applications (approximately 1400 users in 6 different geographic locations).• Design and implementation of the migration of the postal system by Consob;• Collaboration in the management of the national network of ENEL posts;• Configuring the Lotus Domino / Web application components of the ITER deliberate guide of some PAL;• PiùItalia 2000 (ENIT) website;• Collaboration in email management and various applications for customers such as WIND and ITTIERRE HOLDING.

System designer and Lotus Notes / Domino Administrator for different customers• Esso Italy• Ford Italy• New Tirrena Insurance