Who is Chris Baldwin? Overview
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Chris Baldwin is listed as Sr. Customer Success Director at FinThrive, based in Boynton Beach, Florida, United States. AeroLeads shows a matched LinkedIn profile for Chris Baldwin.
Chris Baldwin previously worked as Head of Customer Success at 2U and Customer Success, Enterprise at Modernizing Medicine. Chris Baldwin holds Health Services/Allied Health/Health Sciences, General from University Of South Florida.
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FinThrive
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Profile bio
About Chris Baldwin
I am a forward-thinking leader with a passion for building trusted client relationships, driving customer success, and promoting retention. With a strong background in the SaaS industry, I bring a wealth of expertise in strategic planning, team leadership, and process improvement.As a Customer Success Evangelist, I have a proven track record of identifying customer requirements and delivering robust solutions that exceed expectations. I excel at implementing strategies to boost revenue, improve NPS scores, and enhance customer retention. I have also developed standard procedures and escalation policies to ensure efficient operations and customer satisfaction.Accomplishments • Accomplished sub 3% churn through effective solutions and utilizing CSM industry tools such as Gainsight.• Optimized customer retention and achieve NRR of over 120% by developing a customer success strategy.• Augmented profitability by formulating and employing unique strategies to further penetrate the existing client base.One of my key strengths is my ability to build and lead world-class cross-functional teams. I have successfully led large teams focused on product upsell and cross-sell opportunities by understanding customer feedback and leveraging it to improve our offerings. Additionally, I have cultivated strong relationships with senior decision-makers, allowing me to influence key business decisions.My expertise extends to cloud and SaaS delivery, data-driven decision-making, and staff productivity improvement. I am adept at engaging clients and stakeholders, negotiating consensus, and driving continuous process improvement. With my strong communication and presentation skills, I am able to effectively convey complex concepts and ideas to both technical and non-technical audiences. If you are seeking a dedicated professional who can drive customer success, optimize operational processes, and contribute to your organization's growth, I invite you to connect with me. Let's explore how I can add value and make a significant impact in your organization.
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5 roles
Chris Baldwin work experience
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Sr. Customer Success Director
CurrentDesign and oversee high-impact customer success strategies to drive alignment with client objectives and achieve measurable business outcomes. Build and maintain executive-level relationships with key stakeholders, serving as a trusted advisor to address complex challenges and deliver innovative solutions. Lead cross-functional teams to implement scalable.
Nov 2023 - Present
Head Of Customer Success
- Leveraging strong leadership skills, I am building and empowering a global, high-functioning team of customer success professionals. Building professional relationships with clients and uncovering their requirements..
- Envisioned and implemented a robust customer success… Show more Leveraging strong leadership skills, I am building and empowering a global, high-functioning team of customer success professionals. Building professional.
- Envisioned and implemented a robust customer success strategy to achieve customer satisfaction, retention, and expansion.
- Significantly enhancing customer retention rates and reducing churn through strategic planning.
- Boosted customer adoption and retention along with confirming customers derive maximum value from their investments.
- Improved cross-team collaboration to ensure alignment between customer acquisition and customer success efforts.
Jan 2023 - Nov 2023
Customer Success, Enterprise
- Focused on fostering relationships and up-selling SAAS/HER products and services to the client portfolio consisting of $200M+ ARR. Built, deployed and oversaw the implementation of the Enterprise Customer Success.
- Executed strategic growth plans for… Show more Focused on fostering relationships and up-selling SAAS/HER products and services to the client portfolio consisting of $200M+ ARR. Built, deployed and oversaw the.
- Executed strategic growth plans for customers based on company goals and expectations with CSM team.
- Educated and enabled Enterprise AM and CSM team members to identify hurdles and offered appropriate remedial actions.
- Successfully attained and maintained an average NPS of 50+ for all product lines.
- Mentored and supported high-achieving CSM employees.
Aug 2013 - Jan 2023
Clinic Manager
- As a Clinic Manager, I was directing overall business operations and achieving patient satisfaction by using patient feedback and performing continuous process improvements. I kept records, files, and reports according.
- Developed… Show more As a Clinic Manager, I was directing overall business operations and achieving patient satisfaction by using patient feedback and performing continuous process improvements. I kept records, files.
- Developed an efficient flow of patients from check-in to check-out by monitoring the number of patients and wait times.
- Expertly executed patient assessments and played a lead role in the development of interdisciplinary care plans. Show less
Apr 2010 - Aug 2013
3 education records
Chris Baldwin education
Health Services/Allied Health/Health Sciences, General
Executive Leadership Programe
Associate Of Science (A.S.), Health Services/Allied Health/Health Sciences, General
FAQ
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What company does Chris Baldwin work for?
Chris Baldwin works for FinThrive.
What is Chris Baldwin's role at FinThrive?
Chris Baldwin is listed as Sr. Customer Success Director at FinThrive.
Where is Chris Baldwin based?
Chris Baldwin is based in Boynton Beach, Florida, United States while working with FinThrive.
What companies has Chris Baldwin worked for?
Chris Baldwin has worked for Finthrive, 2U, Modernizing Medicine, and Florida Cancer Specialists & Research Institute.
How can I contact Chris Baldwin?
You can use AeroLeads to view verified contact signals for Chris Baldwin at FinThrive, including work email, phone, and LinkedIn data when available.
What schools did Chris Baldwin attend?
Chris Baldwin holds Health Services/Allied Health/Health Sciences, General from University Of South Florida.
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