Contracted to HCL America

• Promoted to Senior Project Manager and piloted two SaaS products through FedRAMP (Federal Risk and Authorization Management Program) certification• Directed data center network, hardware, VM, cloud, and application deployment activities• Successfully motivated teams of 20+ engineers and architects to excel during certification processes• Lead projects to identify, document, and mitigate PCI and SOC 2 compliance audit findings working closely with Information Security and… Show more • Promoted to Senior Project Manager and piloted two SaaS products through FedRAMP (Federal Risk and Authorization Management Program) certification• Directed data center network, hardware, VM, cloud, and application deployment activities• Successfully motivated teams of 20+ engineers and architects to excel during certification processes• Lead projects to identify, document, and mitigate PCI and SOC 2 compliance audit findings working closely with Information Security and Compliance teams Show less

• Increased customer satisfaction by SaaS product improvement efforts to increase security, improve usability, and stabilize performance• Owned all phases of product lifecycles including implementation, monitoring, customer relations, contract maintenance, crisis management, and decommissions.• Worked with other Product Managers, Product Owners, support, architects, and business units in facilitating processes, practices, and principles necessary to deliver outstanding business value… Show more • Increased customer satisfaction by SaaS product improvement efforts to increase security, improve usability, and stabilize performance• Owned all phases of product lifecycles including implementation, monitoring, customer relations, contract maintenance, crisis management, and decommissions.• Worked with other Product Managers, Product Owners, support, architects, and business units in facilitating processes, practices, and principles necessary to deliver outstanding business value and exceptional customer experience.• Developed and maintained product roadmaps for internal stakeholders and external customers.• Supported, developed, and organized requirement delivery elements via requirements documentation, process flows, as well as identifying capital and resource requirements for major initiatives. Show less

• Commands IT software development programs and projects.• Skilled at balancing scope, quality, schedule, budget, resources, and risks.• Provisioned multiple software development and hardware deployment projects for Verizon's largest customers such as Kaiser Permanente, McDonalds, and Bayer• Awarded four times for energetic dedication, commitment, and excellent customer service • Saved Verizon $4 million in fees by directing technically challenging and time sensitive projects to… Show more • Commands IT software development programs and projects.• Skilled at balancing scope, quality, schedule, budget, resources, and risks.• Provisioned multiple software development and hardware deployment projects for Verizon's largest customers such as Kaiser Permanente, McDonalds, and Bayer• Awarded four times for energetic dedication, commitment, and excellent customer service • Saved Verizon $4 million in fees by directing technically challenging and time sensitive projects to completion on time and under budget.• Built cooperative and collaborative relationships with multiple internal departments that resulted in shortened time to production and reduced project costs.• Successfully managed up to 15 varying sized projects simultaneously in proficient and structured manner Show less

• Owned all aspects of software development lifecycle from design to implementation and support for multiple network performance management software platforms including Tivoli, EMC SMARTS, and Computer Associates platforms (Spectrum, eHealth, Live Health).• Excelled at AIX, Linux, Windows, and Solaris platforms often writing and repairing internally and externally developed software code bugs saving time and costs• Provided extensive third and fourth level on all MCI WorldCom platforms.