Joshua Baldwin Email & Phone Number

Greensboro, NC, US

Greensboro, North Carolina, United States

• Collaborate within an Agile software development team to design, develop, and implement web-basedcustomer-facing software solutions, using Scrum methodologies to improve project delivery and teamefficiency.
• Develop and maintain RESTful web services using Java and Spring Boot, ensuring high performance,scalability, and security in application architectures.
• Design and implement dynamic user interfaces using Angular, enhancing user experience and responsivenessthrough efficient data binding and component architecture.
• Use LoadRunner for performance testing to identify bottlenecks and optimize application scalability, ensuringrobust performance under varying loads and conditions.
• Implement CI/CD pipelines using GitHub Actions and Argo CD, automating deployment to Red Hat OpenShiftcontainers and improving code quality through continuous integration and delivery practices.
• Conduct research on generative artificial intelligence and its potential applications within the mortgageinsurance industry, exploring innovative solutions to enhance underwriting processes and improve riskassessment.

Boone, North Carolina, United States

• Checked in guests and provided exceptional customer service at an award-winning Hilton hotel, ensuring a welcoming and pleasant experience for all visitors.
• Responded promptly to guest requests and resolved complaints, maintaining a high standard of satisfaction and reinforcing the hotel’s commitment to excellence.
• Diagnosed and repaired computer-related technical issues as needed, contributing to efficient hotel operations and minimizing disruptions for guests and staff.
• Designed and displayed informative graphics throughout the hotel, effectively conveying important information to both staff and guests.

Boone, North Carolina, United States

• Facilitated undergraduate computer science laboratories, guiding students through the successful completion of various Java programming assignments and fostering a collaborative learning environment.
• Graded and provided constructive feedback on undergraduate student assignments, ensuring clarity in evaluation and promoting continuous improvement.
• Conducted weekly office hours, addressing student inquiries related to software engineering principles, including design patterns and methodologies, to enhance understanding and application of key concepts.

Greensboro, North Carolina, United States

• Lead the design and implementation of a dynamic pointing tool for biweekly Agile refinement meetings, significantly improving team engagement, and streamlining the estimation process.
• Designed a visualization tool for audit data events, leveraging SQL database integration to transform user data into actionable insights, empowering team members to optimize daily operations and improve performance.

Plemmons Student Union

• Empowered students by providing essential resources to support the success of their clubs and initiatives.
• Instructed students on utilizing various resources and effectively scheduling appointments to access the necessary support.
• Collaborated with the Head Involvement Assistant and other supervisors to fulfill requests and ensure smooth operations as needed.

Greensboro, North Carolina, United States

• Delivered pizza and other Papa John's food to customers on a daily basis.
• Performed a variety of in-store jobs, including pizza-making, oven-tending, and food prep.
• Gained experience with Point-of-Sale technologies and how customers interact with digital ordering systems.
• Took part in weekly staff meetings to outline changes in and notes on company policy.

Boone, NC

• Coordinated a committee responsible for planning and executing large-scale student-led events on Appalachian State's campus.
• Assessed the interests and needs of students in order to create more deliberate events.
• Collaborated closely with other on-campus leaders to foster closer communication and interaction between otherwise disparate student communities.
• Reported weekly to superiors to provide updates and insight on the ongoing thought processes of the External Affairs Committee.

Boone, NC

• Provided support to ensure the success of summer camps and conferences taking place on Appalachian State's campus.
• Improved camper and visitor satisfaction by providing customer services that addressed the immediate and long-term needs of campus guests.
• Performed weekly inspections of residence halls before and after guests visited to maximize the quality of their experience.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science