Baleigh Towslee Email & Phone Number

Business Analyst for functional areas in child support.

Reno, NV

• Manage 20 Help Desk Analysts to support the NVKIDS System according to the SLAs for the NVKIDS Project
• Expertly train state and county staff to use the NVKIDS System
• Develop and implement the Help Desk Management Plan for the NVKIDS Project
• Collaborate with internal stakeholders on the configuration and planning of the NVKIDS Help Desk
• Train all internal teams on the Open-Source Ticket Request System (OTRS)
• Design eLearning activities and knowledge checks for onboarding of new employees

Columbia, South Carolina

• Provide planning, configuration, process/workflow and training for County and State End-Users with the Palmetto Automated Child Support System (PACSS), the Family Court Case Management System (FCCMS), and the.
• Act as the liaison for customer relations for different county staff members
• Facilitate the transition to blended learning for end-users to navigate Covid-19 impacts on training and implementation
• Develop & create educational materials for PACSS, FCCMS training purposes and dispense throughout SC
• Execute smoke and regression testing for the FCCMS Application to ensure SQI index requirements were met for UAT eligibility
• Perform continuous research on the South Carolina child support system, laws, and regulations to facilitate the most up to date trainings

• Provide direct sales of innovative skin care and cosmetics products
• Recruit new customers as well as potential distributors to add to the sales team
• Build and maintain working relationships with customers and other team members
• Ensure all sales goals are met and customers are empowered to feel their best

Okemos Area

• Built relationships through trust of players and parents to ensure a positive team experience
• Facilitated personal and group trainings to develop skills and proper techniques to advance players in goalkeeping skills
• Supported players in setting, working for and attaining fitness goals
• Provided general supervision over safety and problem solving for complex issues
• Developed strong mediation skills and the ability to manage interpersonal interactions including resistance, emotion and ethical concerns

Okemos

• Managed reservation system and customer management
• Supported facility functions to ensure all processes ran smoothly for staff and customers
• Ensured individual customer needs were met including requirements for small children, disabled individuals and people with food allergies or sensitivities
• Provided excellent customer service to ensure customer experience was upscale
• Presented menus, memorized & recited specials, provided recommendations & answered questions

• Recruited clients for fitness programs
• Facilitate group and personal training sessions to motivate clients in order reach their personal fitness goals
• Manage teams by building relationships and creating a comfortable environment to grow
• Empower individuals to live healthy, meaningful lives through equipping them with skills to promote self confidence, health and fitness

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: Alpha Xi Delta, Biology Club-Alumni of Alpha Xi Delta Sorority where I was actively involved with Autism Speaks.

Bachelor Of Science (B.S.), Biology, General