Baleigh Towslee Email & Phone Number

Business Analyst for functional areas in child support.

Reno, Nv

• Manage 20 Help Desk Analysts to support the NVKIDS System according to the SLAs for the NVKIDS Project • Expertly train state and county staff to use the NVKIDS System• Develop and implement the Help Desk Management Plan for the NVKIDS Project• Collaborate with internal stakeholders on the configuration and planning of the NVKIDS Help Desk• Train all internal teams on the Open-Source Ticket Request System (OTRS) • Design eLearning activities and knowledge checks for onboarding of new employees• Instruct end-users on how to register and navigate the SuccessFactors Smart21 LMS• Partner with county employees to enhance customer relations

Columbia, South Carolina

• Provide planning, configuration, process/workflow and training for County and State End-Users with the Palmetto Automated Child Support System (PACSS), the Family Court Case Management System (FCCMS), and the Cornerstone Learning Management System• Act as the liaison for customer relations for different county staff members• Facilitate the transition to blended learning for end-users to navigate Covid-19 impacts on training and implementation • Develop & create educational materials for PACSS, FCCMS training purposes and dispense throughout SC• Execute smoke and regression testing for the FCCMS Application to ensure SQI index requirements were met for UAT eligibility • Perform continuous research on the South Carolina child support system, laws, and regulations to facilitate the most up to date trainings • Work alongside different county staff to translate old system knowledge into new effective processes that work for their prospective county and agency • Troubleshoot complex aspects of the PACSS & FCCMS systems to enable staff to perform efficiently in their county• Manage a tight schedule while working independently and traveling to different locations/counties to provide training and materials • Create 46 county Implementation preparation books for the Implementation of FCCMS and PACSS to their offices • Create, track, and close Help Desk tickets through Jitbit PACCS Help Desk

• Provide direct sales of innovative skin care and cosmetics products • Recruit new customers as well as potential distributors to add to the sales team• Build and maintain working relationships with customers and other team members• Ensure all sales goals are met and customers are empowered to feel their best

Okemos Area

• Built relationships through trust of players and parents to ensure a positive team experience • Facilitated personal and group trainings to develop skills and proper techniques to advance players in goalkeeping skills • Supported players in setting, working for and attaining fitness goals • Provided general supervision over safety and problem solving for complex issues • Developed strong mediation skills and the ability to manage interpersonal interactions including resistance, emotion and ethical concerns

Okemos

• Managed reservation system and customer management • Supported facility functions to ensure all processes ran smoothly for staff and customers• Ensured individual customer needs were met including requirements for small children, disabled individuals and people with food allergies or sensitivities• Provided excellent customer service to ensure customer experience was upscale • Presented menus, memorized & recited specials, provided recommendations & answered questions

• Recruited clients for fitness programs• Facilitate group and personal training sessions to motivate clients in order reach their personal fitness goals • Manage teams by building relationships and creating a comfortable environment to grow• Empower individuals to live healthy, meaningful lives through equipping them with skills to promote self confidence, health and fitness

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: Alpha Xi Delta, Biology Club-Alumni of Alpha Xi Delta Sorority where I was actively involved with Autism Speaks.

Bachelor Of Science (B.S.), Biology, General