Valeria Rossini Email & Phone Number

Bologna Area, Italy

I am working with the Google Workspace Deployment Team as functional PM for SMEs (companies up to 50 people) and as Google Workspace Trainer for admins and users. I am also part of the second-level help desk for Google Workspace admins: issue troubleshooting, third-level escalation.I am in charge of preparing and producing the content for documents, videos, newsletters and presentations for our customers, and I manage and update our Google Workspace training website (IT and… Show more I am working with the Google Workspace Deployment Team as functional PM for SMEs (companies up to 50 people) and as Google Workspace Trainer for admins and users. I am also part of the second-level help desk for Google Workspace admins: issue troubleshooting, third-level escalation.I am in charge of preparing and producing the content for documents, videos, newsletters and presentations for our customers, and I manage and update our Google Workspace training website (IT and EN).As a trainer, I organize and set up personalized Google Workspace and Smartsheet courses based on our customers' needs both live on spot or online. Certification: Google Certified Educator Level 2 and 1.Certification: Smartsheet Product Certified User.Skills: Google Workspace and MS Office; Smartsheet; basics of CSS and HTML; change management; teamwork; help desk. Show less

Milan Area, Italy

I worked as Assistant Store Manager at Musubi Milano - Japanese take-away shop in the core of the city centre.My primary duties included in-store daily Operations, Food Operations and Customer Service with a focus on Chinese, Japanese and Middle-East customers (for dietary restrictions). I was also in charge of the renewal of Musubi's website and menu, coordinating the work of the designers and creating the contents in Italian and English. I worked for the re-launch of… Show more I worked as Assistant Store Manager at Musubi Milano - Japanese take-away shop in the core of the city centre.My primary duties included in-store daily Operations, Food Operations and Customer Service with a focus on Chinese, Japanese and Middle-East customers (for dietary restrictions). I was also in charge of the renewal of Musubi's website and menu, coordinating the work of the designers and creating the contents in Italian and English. I worked for the re-launch of Musubi's Facebook page between March and June 2016 (+1300 "like").Skills: sales and customer service, creative service, inventory and supply management, competitive analysis, stress management, teamworking, copywriting, Japanese and Oriental cuisine, verbal and written communication (Italian, English, Japanese).Numbers: 250-300 customers/day, 5-8 co-workers management. Show less

Bologna Area, Italy

Front Office Trainee at Gran Hotel Majestic "Già Baglioni" (5*L).My duties included Greeting and Welcoming the hotel's guests, Room Escorting, basic Concierge services.Skills: customer service; stress management; organizational behavior; English and Japanese languages.

Bologna Area, Italy

I worked at You Can Group as Junior Food&Beverage Operations, focusing on four main projects and two external ones:Welldone - Italian Gourmet Burger (Bologna, Modena, Milano Marittima, Cagliari, Cugnana)Osteria del Cappello (Bologna)'O Fiore Mio - Pizzeria / Pizze di Strada (Faenza, Bologna)Tortellino Bologna - Gourmet Pasta to Go (Bologna)Bamboo, BarCa and Lounge6 (Amici per La Tavola, La Rinascente - Cagliari)Gustavo Italiano - Dal 1945 (Camst, Centronova -… Show more I worked at You Can Group as Junior Food&Beverage Operations, focusing on four main projects and two external ones:Welldone - Italian Gourmet Burger (Bologna, Modena, Milano Marittima, Cagliari, Cugnana)Osteria del Cappello (Bologna)'O Fiore Mio - Pizzeria / Pizze di Strada (Faenza, Bologna)Tortellino Bologna - Gourmet Pasta to Go (Bologna)Bamboo, BarCa and Lounge6 (Amici per La Tavola, La Rinascente - Cagliari)Gustavo Italiano - Dal 1945 (Camst, Centronova - Bologna)My duties included Purchasing, in-store daily Operations, Food Operations, Food&Beverage Management, Menu Engineering for the group activities and as Consultant for some of the group's clients.I worked with close ties to the stores'​ staff (store managers and chefs), the office's Creative Department and Public Relations Department. I also cooperated to the organization of events and fairs.Food Writer for LeiFoodie.it web magazine (RCSMediaGroup).Skills: purchasing; operations; logistics; F&B management; menu engineering; data analysis; events organization; market research. Show less

Within 23 Wards, Tokyo, Japan

I worked at Grom Japan KK as Back-office Assistant, Foreign Office Assistant, Interpreter/Translator and Marketing&Communication Assistant. I also worked two months at MARUI Department Store (Shinjuku, Tokyo) as Conista and Gelato Laboratory's Assistant to improve my knowledge about sales and operations.I organized training seminars for Grom Japan KK`s employees in Japan.Side tasks for MAENI MAENI S.p.A. (Al Bazar Tokyo S.p.A. - Italian Fashion Industry and Berengo… Show more I worked at Grom Japan KK as Back-office Assistant, Foreign Office Assistant, Interpreter/Translator and Marketing&Communication Assistant. I also worked two months at MARUI Department Store (Shinjuku, Tokyo) as Conista and Gelato Laboratory's Assistant to improve my knowledge about sales and operations.I organized training seminars for Grom Japan KK`s employees in Japan.Side tasks for MAENI MAENI S.p.A. (Al Bazar Tokyo S.p.A. - Italian Fashion Industry and Berengo Studio, Italian Murano Glass Art), Kamata.Inc. (Cascina Bruciata - Italian Wine Industry), Montenapoleone Trading (Musubi Milano - Japanese Street Food).Skills: translation and interpreting JP, EN, IT; daily office tasks; accounting (Excel and Yayoi Kaikei); food service operations; marketing&communication; merchandising; problem solving; conventions and fairs. Show less

Venice Area, Italy

Japanese Language tutor for a group of univeristy students partecipating in a multidisciplinary workshop by "Ca'​ Foscary"​ University of Venice and Barilla SpA. Project Leader: Prof. Marcella Mariotti (Ca` Foscari University of Venice).Supervisioning the creation of visual and multimedial material in English language about the reception of Italian food and pasta in Japanese society.Final report: "Food and Cultural Mediation between Mediterranean and Asian Countries: Social and… Show more Japanese Language tutor for a group of univeristy students partecipating in a multidisciplinary workshop by "Ca'​ Foscary"​ University of Venice and Barilla SpA. Project Leader: Prof. Marcella Mariotti (Ca` Foscari University of Venice).Supervisioning the creation of visual and multimedial material in English language about the reception of Italian food and pasta in Japanese society.Final report: "Food and Cultural Mediation between Mediterranean and Asian Countries: Social and Cultural Perspectives on Italian Food Experience in Japan". Show less

Speaker and editor for the radio programme SaCF (Sopravvivere a Ca' Foscari). Interviews, editing (MIXcraft). Internship.

Master Degree, Japanese, History, Economics, 110 Cum Laude

Activities and Societies: Workshop sul videogioco giapponese @ca' Foscari, Radio Ca' Foscari (SACF) Final thesis'​ title "Organic Food.

School Of Social Sciences (Sss)

Activities and Societies: Intern Researcher at the School of Social Sciences in Waseda University (Tokyo, Japan) On-field research.

Viu Globalization Program

International Management: Managing Global Value Chains (GVC) - Prof. Stefano Micelli Western Images of Japan - Prof. Thomas J. Cogan

Japanese Language - Advanced

6 weeks scholarship / study program for university students (July - September). Japanese language (advanced level) and culture.

Japanese Language - Intermediate

Overseas study program: 3 months (April-June)

Bachelor'S Degree, Japanese, English, Economics, 110 Cum Laude

Final thesis' title: "Office Ladies".

97/100