Baley Schott Email & Phone Number

Remote

- Serve as a Trusted Advisor to a multi-million dollar customer base- Act as the primary liaison between customers and technical support, facilitating communication and making recommendations based on specific customer needs- Collaborate with internal partners to provide a seamless customer experience- Address customer escalations quickly and create action plans for next steps- Provide proactive outreach to regularly advise customers on important news, industry updates, training and events- Mentor peers and assist internal teams by providing guidance, along with valuable feedback to streamline processes- Leverage Salesforce and Gainsight to organize customer insights, mitigate risks, and develop action items tailored to each customer's individual experience

Greater Atlanta Area

Greater Atlanta Area

Atlanta, Georgia

Greater Atlanta Area

Resolve inquiries from both current and prospective clients regarding company policies and benefitsProvide client support throughout the press release submittal process and troubleshoot any technical issuesBuild extensive knowledge base of continuously updated company products, processes and policiesCollaborate with sales and editorial teams to provide excellent client service and creative problem solvingDemonstrate SEO and client distribution strategies to improve the reach and exposure of news releases via distribution and social mediaPlan and execute large scale media events for 100+ attendeesInterpret news release metrics and analytics Establish membership accounts through direct communication with prospectsGenerate additional product revenue by recommending appropriate add-ons to increase client's ROI