Bassel Alhames Email & Phone Number

Damascus, Syria

• Interfacing with the user(s) and sponsor(s) and all other stakeholders in order to determine their (evolving) needs.• Generating the highest level of system requirements, based on the user's needs and other constraints and ensuring these requirements are consistent, complete, and correct.• Detailed project planning and control including: o Developing and maintaining a detailed project plan o Managing project deliverables in line with the project plan o… Show more • Interfacing with the user(s) and sponsor(s) and all other stakeholders in order to determine their (evolving) needs.• Generating the highest level of system requirements, based on the user's needs and other constraints and ensuring these requirements are consistent, complete, and correct.• Detailed project planning and control including: o Developing and maintaining a detailed project plan o Managing project deliverables in line with the project plan o Recording and managing project issues and escalating where necessary o Providing status reports to the project sponsor• Interfacing with the design and implementation engineers and architects, so that any problems arising during design or implementation can be resolved in accordance with the fundamental design concepts, and user needs and constraints.• Generating a set of acceptance test requirements, together with the designers, test engineers, and the user. Show less

Damascus, Syria

Duties• Provide technical inputs for the design, development and integration of all related systems from definition phase till implementation.• Supervise new business developments and ongoing enhancements to all integration tasks and send reports to Head of Unit.• Ensure the proper development and maintenance process of VAS charging gateway.• Ensure the proper implementation and testing for new services.• Ensure that reports are delivered accurately and on time to… Show more Duties• Provide technical inputs for the design, development and integration of all related systems from definition phase till implementation.• Supervise new business developments and ongoing enhancements to all integration tasks and send reports to Head of Unit.• Ensure the proper development and maintenance process of VAS charging gateway.• Ensure the proper implementation and testing for new services.• Ensure that reports are delivered accurately and on time to requester.• Conduct awareness sessions concerning the complaints handling process to my team.• Monitor complaints handling process implementation as per the related policies and procedures.• Check the corrective and preventive actions applied by my team for each received complaints to ensure its effectiveness.• Ensure keeping records of all complaints.• Meet and communicate with external suppliers and participate in the feasibility studies of new features and services.• Maintain local documentation for all applications and resources in the integration section and ensure that it is up to date.• Conduct tests for new features and technologies and check their implementation in Syriatel.• Prepare and send a monthly report of the section achievements to direct line of authority.• Hold awareness sessions for my team about any new technology or scientific theory which can help in developing/integrating systems, Show less

Damascus, Syria

Develop, enhance, maintain and provide support to integrate CRM and charging system with service, platforms and service providers.Duties• Develop, maintain VAS charging gateway and integrate it with billing system and CRM and OCS.• Integrate IVR, SDP and USSD with any other system and service provider.• Analyze, design, implement, test and deploy new services.• Generate reports related to business need controls such as error and refund reports.• Solve customer's… Show more Develop, enhance, maintain and provide support to integrate CRM and charging system with service, platforms and service providers.Duties• Develop, maintain VAS charging gateway and integrate it with billing system and CRM and OCS.• Integrate IVR, SDP and USSD with any other system and service provider.• Analyze, design, implement, test and deploy new services.• Generate reports related to business need controls such as error and refund reports.• Solve customer's complaints received by Customer Service effectively and timely.• Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.• Keep records about the corrective and preventive actions applied to solve customer's complaints.• Perform daily checks to ensure that all services and relevant systems are functioning properly.• Develop services monitoring tools such as alarms, reports. Show less

Damascus, Syria

Working within a team of highly motivated software engineers to deliver complex solutions to specific technical problems. Deeply involved in the designing, implementing and maintaining of software to support various client’s products and services. Duties• Testing software in controlled, real situations before it goes live.• Analyzing user requirements.• Supporting and enhancing existing software.• Developing and improving interfaces.• Maintaining systems once they… Show more Working within a team of highly motivated software engineers to deliver complex solutions to specific technical problems. Deeply involved in the designing, implementing and maintaining of software to support various client’s products and services. Duties• Testing software in controlled, real situations before it goes live.• Analyzing user requirements.• Supporting and enhancing existing software.• Developing and improving interfaces.• Maintaining systems once they are up and running.• Conduct code reviews.• Occasionally providing technical leadership to junior IT staff.• Testing new programs.• Presenting ideas for system improvements.• Performance tuning, improvement, balancing, usability, automation.• Handling and analyzing large amounts of technical data. Show less

Damascus, Syria

Wrote small program projects for assignments

Bachelor'S Degree, Computer Software Engineering And Information Systems

Graduated with the highest grade for graduation project 92%, which is a recommender system enhanced with context awareness. SmartCampus.

Deploma, High School

Activities and Societies: Science Club, AYUSA leadership training. Got a full scholarship from US department of State as an exchange.