• The EOS Group is a leading technology-driven investor and service provider in the receivables management industry. With over 45 years of experience, EOS offers some 20,000 customers in 24 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of the Otto Group.Location: Budapest, app, 60 employeesKey responsibilities: Leading the team being in charge of the personal and written (complaint handling and inquiry) communications with debtors. Managing the incoming and outgoing written communication activities of the whole company. Business Owner of the key project aiming the implementation of the new work flow system.

Multi-location operation, app, 105 employeesKey responsibility: Managing the Sales by Phone organization which has the task of Xselling additional financial and insurance services for the existing customers of the bank

Multi-location organization app, 250 employees + 80 studentsKey responsibilities: Following the separation of business units, my role and responsibilities significantly increased. Besides the Contact Centre previously managed by me - including the Telesales, Retention, Early Collection, interlinking Back Office functions, and 24/7 Help Desk - it became my responsibility to fully supervise the service implementation processes, as well as the control of the sub-vendors.Main achievements: • Successfully solved the integration of the Early Collection Team, including the whole restructuring of the process, and the full compliance with authority regulation.• In 2017 we took 2nd place in the ‘Excellence in Customer Services’ competition (large enterprises category).

Multi-location organisation, approx. 280 employees + 100 studentsKey responsibilities: Apart from the residential and small business customer care tasks, during this period I also led the Business Customer Care, the Help Desk, and the Business Service Implementation activities of the mid- and large enterprise customers.Main achievements: • Played a key role in the successful integration of the acquired companies (Euroweb, Tele2, Pantel, Hungarotel, Fibernet) into Invitel Zrt, which was the key task during these years.• Head of the successful introduction of the new Multimedia Contact Centre application.

• Leader of the help desk and consultancy services• Responsible for the introduction of the corporate CRM system

approx. 150 employees, 50 students (Budapest)Key responsibilities: Managed the 24/7 Contact Centre (Help Desk, Service Information, Implementation, Telesales, Key Accounts), the Billing and Collection Department (operating and developing billing systems, debt collection), and the Contact Centre and work flow system operation.Main achievements: • As a member of the management team, I played a vital part in the implementation of the new Customer Care and Billing System, which, despite the cost and time pressure, was completed within the tight time scales.• After taking over the collection task, we managed to improve significantly the efficiency of the activity.

approx. 120 employees Key responsibilities: Proud to have had the opportunity to work for the most dynamically growing company in Hungary at the time. Started as Supervisor of the Data Entry group, then appointed as Contact Centre Manager. As a recognition of my professional achievements, I later became a member of the Management Team in the position of Deputy Director of Customer Services. Main achievement:• Supervised the introduction of the new integrated Call Centre infrastructure which was the first among the telco service providers.