Duties included training and supporting new Billing and Claims consultants, managing national/local Billing and Finance reports, claims approval, commission reports, daily claims inquiries, problem solving, customer service, received all incoming claim inquiries and sales complaints. • Provided excellent customer service and training for the new Billing and Claims consultants which contributed to successful transition.• Managed the needs/requirements of high revenue commercial… Show more Duties included training and supporting new Billing and Claims consultants, managing national/local Billing and Finance reports, claims approval, commission reports, daily claims inquiries, problem solving, customer service, received all incoming claim inquiries and sales complaints. • Provided excellent customer service and training for the new Billing and Claims consultants which contributed to successful transition.• Managed the needs/requirements of high revenue commercial accounts through extensive follow up procedures.• Resolved billing disputes, provided required documentations and managed the process to disputed resolution and track credits.• Contact customers to negotiate unauthorized online and print claims within 24hrs to customer and YPG satisfaction.• Worked with strategic partners to consolidate individual invoices into summary invoices as needed. Proactively handled all internal and external customer requests or inquiries courteously, accurately and expediently.• Process change to create internal Finance credit request form from paper copy to electronic to reduce the internal mail distribution cost. • Grasped account information quickly and completed a successful conversion. Implemented procedures for the least amount of difficulty for the customer. Show less

Duties included coordinate, assist clerical and managers with daily operations pertaining to Business Service Representative role. Forecasting future training requirements, on-going individual quality assessments to ensure departmental standards are continually met or exceed.• Customized training modules to facilitate all levels and styles of learning, Forecasted future training requirements and developed an action plan to accommodate initiatives needed.• Assisted in the training of… Show more Duties included coordinate, assist clerical and managers with daily operations pertaining to Business Service Representative role. Forecasting future training requirements, on-going individual quality assessments to ensure departmental standards are continually met or exceed.• Customized training modules to facilitate all levels and styles of learning, Forecasted future training requirements and developed an action plan to accommodate initiatives needed.• Assisted in the training of new Business Service Representatives and associates.• Worked in conjunction with the Business Service Group and Sales department regarding adjustments to customer claims and settlements.• Resolved/investigated and followed up escalated commission and billing inquires.• Communicated with Bell, Independent telephone companies and local service providers to advise them of listing discrepancies.Investigate, notifies and resolve any discrepancies regarding scheduled delivery of reports, missing reports, or system problems Show less

Duties included to determine directory requisitions and to provide all necessary information and instruction to Printers to ensure directories are printed and delivered on schedule. To prepare and maintain a distribute various corporate schedules. Provide • Prepared, maintained and distributed corporate schedules. Ensured all directory pages and covers were shipped to Printers according to schedule.• Issued Print & Bind support information and shipping instructions to Printers.•… Show more Duties included to determine directory requisitions and to provide all necessary information and instruction to Printers to ensure directories are printed and delivered on schedule. To prepare and maintain a distribute various corporate schedules. Provide • Prepared, maintained and distributed corporate schedules. Ensured all directory pages and covers were shipped to Printers according to schedule.• Issued Print & Bind support information and shipping instructions to Printers.• Prepared Budget, historical data and usage reports to determine order. Show less

Maintained the contract database of all existing and new client contract files with all pertinent information including contract terms, dates, and solutions as well as including service agreements, service order, renewals.Ensured all sales commissions were paid accurately in timely manner.Manually calculated commission based on directory advertising contract, service orders and special commission treatments