• Efficiently oversee a portfolio of total loss claims for policyholders, taking a proactive approach to navigate the entire settlement process • Collaborate closely with in-house and independent engineers to ensure equitable resolutions for policyholders, emphasising a fair and comprehensive settlement. • Liaising between policyholders, brokers, salvage agents, finance / lease companies, car hiring companies, and solicitors providing updates where required. • Providing an excellent level of customer service and empathy to our customers. • Negotiating and adjust on third-party claims. • Ensure compliance with all regulatory requirements such as Treating Customers Fairly

Care giving duties

• Supported customers after a road traffic incident, fault / non fault / dispute incidents and total loss within the motor insurance division• Dealt with customers building a great relationship and offering outstanding customer service• Being an active empathetic listener adapted my style to get the best outcome when handling a customers concern• Interacted with my team members dealing with challenging situations, being proactive and constructive

• Made multi-drop collections and deliveries in and around the local area• Worked to time critical deadlines and set collection times• Provided a service to customers' that was second to none• Kept & maintained regular records & journey details

Unemployed / Closed business due to Covid19

• Grew client base through continued levels of outstanding service, word of mouth and recommendations• Implemented changes requested by designers, owners or inspectors• Set company culture, facilitated communication and build cohesion between team members• Negotiated the lowest possible cost for all materials • Ensured that every installation ran smoothly and safely, taking ownership of the process and ensuring that the customers received a top-class service• Reviewed all contracts and issued work to contractors and assisted them with any technical challenges to ensure all deadlines were met• Managed team of up to five employees, overseeing the hiring, training, and professional growth of employees

• Joined family run double glazing run business • Visited clients premises to complete measurements and worked closely with clients architects • Be the first point of contact for liaising with all trades to ensure a smooth continuity of work and a first-class operation for customers• Had an awareness of health and safety, especially when working with glass and working at heigh• Maintained product stock levels, assessing demand and ensuring effective ordering processes to maximise profit• Handled day-to-day business operations from morning team brief to quality checks for smooth company running• Managed staff hiring and training, ensuring abilities to consistently meet exceptional quality standards