Baljit Midda Email & Phone Number

Rochester, United Kingdom

• I retrained in 2013 as a Beautician and then set-up my own business as a mobile beautician after establishing a niche market which remains untapped in the local area• Established a regular client base of 50 customers, with high levels of repeat custom• Undertake all direct marketing activities including direct contact with customers and through the use of social media such as Facebook and Local fairs• Attend local fairs and other events open to the public to promote local business exposure

Basilson Essex

Proactive Management of SME 02 Business Accounts.Proactive day to day management, upsell and promote o2 products, i.e landlineQuoting customers using the o2 Business tariffs/proposals 1st point of contact for customer, handle all faults, service, billing issuesMonthly tariff reviews to make sure customer is on the correct tariffSell data tariffsBig focus on iphone & Blackberry connections

Essex

·Effective use of dialler & systems·Customer focused at all times·Take payments online ·Making sure security is not breached ·Set up DD so customers are not charged late payment fees·Understanding banking codes/ Credit card services·Advising customers of consequences of late payment charges

St. Helens Place, London

Managing Sales pipeline and sales forecast to sales director·Effective Account management once new accounts on boards·New business voice connections (30 per month) & upsell other products i.e landline and Data Storage·Blackberry Solutions- BIS & BES·5-10 sales visits per week within Central London·Work closely with Yes Telecom, O2-, Orange & T Mobile as a reseller to achieve targets set·Mobile tariff review for all accounts on a monthly basis

London, United Kingdom

A pure new business acquisition role where targeted on Voice/mobile/Wifi data solutions. A portfolio of corporate customers were there is huge opportunity for BT to up sell a number of mobile/data products, Working with account managers to create new business opportunities and increase profit margins. Accountable for meeting new business voice and data acquisition targets. Responsible for cold calling and making own appointments were necessary to increase productivity. Working very closely with finance, product managers and Channel partners to win business where necessary.Blackberry (RIM) trained,Build strong relationships with account managers.Build a healthy sales pipeline, and forecast figures weeklyMinimum of 10 visits per week·Managing all sales activity via Siebel, also sending leads for fixed line and calls to specialists to joint sell BT Business plan with mobile

Birmingham, United Kingdom

Accountable for meeting voice and data acquisition targets through effective tele-prospecting to the low end SME Business Market. Responsible for meeting and contributing to territory sales targets for new voice and data, making outbound calls to target prospects and in-life customers for targeted marketing and mail campaigns.Accountable for meeting incremental revenue and churn targets through account management of a defined base of medium business customers through a telephone call contact approach. In conjunction with the field based sales and service operations, I proactively manage, own and influence the ongoing customer relationship.· Meeting key productivity and sales conversation targets, producing accurate New Business proposals· 90% accuracy in production of new contract paper work (OBSCA), effective use of Salesforce.com· Build strong relationships with appointed field sales executives, with territory Salesforce.com· Up selling appropriate services and solutions through ability to question and identify customer needs, making offers, handling objections and close sales. ¨ Responsible for the regular contact with a defined base of customers (approximately 100) and acting as a single point of contact for key decision makers¨ Supported assigned Field Sales Managers to maintain and develop agreed Account Development Plans with specified customers and provided cover on the behalf of Field Sales Executives during periods of absence¨ Accountable for the proactive management and retention of customer revenues and margins¨ Generated incremental revenue through effective use of consultative sales techniquesEncouraged further revenue through the introduction and sale of new and existing product and services and identification of additional voice/data connection opportunities for customer accounts

Birmingham, Solihull

Responsible for setting up the management mechanisms, working processes, recruitment and leading a 7 strong team to achieve team targets. Responsible for renewing SME customer contracts, securing profit and realising growth via additional sales and dual fuel contracts.Woked very closely with Marketing Manager to run campaigns/letters to Business customers to renew their out of date contracts which was a potential risk to Npower. Customers were succesfully contacted via the sales team/letters and renewed which enabled Npower to forcaste it's profits more accurately

Birmingham, United Kingdom

Responsible for managing an outbound sales team. A team that became very target driven and motivated to exceed. Later moved on to managing a inbound sales team, where selling pressure was really on. This was a great opportunity where selling was key but also upsell and provide excellent service. Products involved were Telewest landline and cable T.v.

Public Policy & Administration

Ba Hons