Balkar Singh Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Currently, I work in product management area for Oracle HCM, where I strategize new feature development and oversee their launch. My job involves directly gathering requirements from our B2B customers, understanding their pain points, analyzing them, and implementing practical solutions.I'm also exploring ways to use generative AI to enhance our HCM products, making them more useful and creative for our customers. This includes implementing GenAI as part of various features.I collaborate with different teams to ensure we meet customer requirements and deliver successful product launches

Hyderabad, Telangana, India

I was immersed in the development and enhancement of diverse customer service tools, striving to elevate our CS capabilities. Additionally, I took the lead in guiding the complete implementation of chatbot solution. My responsibilities encompassed identifying user pain points, developing solutions, and closely collaborating with both the UX and engineering teams to bring forth features that not only elevate Net Promoter Scores (NPS) but also enhance overall customer experience.My product design philosophy focused on operational excellence, particularly emphasizing the improvement of average handling time for customer tickets. This comprehensive approach seeks to streamline operations, boost efficiency, and ultimately contribute to a more seamless and satisfying customer journey.

Hyderabad Area, India

Worked on Oracle Human Capital Management (HCM), a B2B SaaS cloud product with a substantial global customer base, providing solutions for human capital across the entire professional life cycle. Contributed to various aspects of the product, including Profile Management, Oracle Time and Labour, Oracle Benefits and Global Human Resources, Payroll, Central Components, and more.Responsibilities included:+Engaged in the development of a chatbot and actively contributed to enhancing our in-house chatbot solution. Improved accuracy by working on bot dashboards, analytics, and intents.+Collaborated with cross-functional teams to gain a deep understanding of features while being involved with design and engineering teams.+Maintained documentation related to different product aspects and worked on various stages of the product life cycle in an agile environment.+Performed comprehensive testing activities for various features within the HCM product.

Hyderabad Area, India

Project Description:Worked as an Automation Engineer in the Banking and Financial Services domain, focusing on retail and commercial customers, with a dedicated emphasis on Lloyds Banking Group, a prominent UK-based banking services provider.Responsibilities:+Designed automation test scripts using Selenium to automate test cases for regression testing purposes while maintaining source code in the GIT repository.+Established communication between cross-functional teams and performed requirement analysis.+Directly engaged with potential customers and delivered weekly presentations on progress in automation and roadmaps.+Participated in daily scrum calls, retrospective meetings, and provided inputs for project improvement and enhancement while being involved in all scrum activities.+Created various test documents such as the master test plan, detailed test plan, requirement traceability matrix, test cases, test scenarios, end-of-test reports, and collaborated with the team lead on testing estimation as part of manual testing.+Set up the environment and deployed the code base in respective environments for testing.+Communicated with the manual testing team to gain knowledge transitions on the regression test suite that needed to be automated.

Master Of Business Administration - Mba, Information Technology

I have completed MBA from Indian Institute Of Management (Kozhikode) specialized in IT & Infrastructure through executive post graduate.

Bachelor Of Technology - Btech, Computer Science & Engineering, 9.3 Cgpa Out Of 10

Activities and Societies: As part of my extra activities, I was elected as cultural sectary of my university for the tenure of one year..