Working in tools team as module lead for maintaing end to end applications includingJira server, Jira Datacenter, Confluence server, Confluence Datacenter and various project management tools/applications. Providing L2, L3 support for theese applications.Performance tuning in Jira and Confluence for issues related to application slowness.Working with various stakeholders for these applications.Worked and finished various time bound critical projects.Automating manual works wehenever possible through gitlab tools.Working in docker container environment.Experience of migration from (Jira and Confluence) server to (Jira and Confluence) Datacenter.Migration experience from one Jira to Another Jira.Studying detailed study and finalizing version for upgrade in Jira and Confluence.Excellent documentation skills.Excellent troubleshooting skills.Workflow customization related skills.User access and Permission Experience in Jira and Confluence.Customized and maintained Jira projects, issue types, and workflows to align with organizational requirements.Integrating internal and third party application with Jira and Confluence, knowledge sharing across organization.Successfully executed system upgrades and patches, ensuring optimal system performance and data integrity.Worked on apache as reverse proxy and Load blanacer and configured end to end.worked with Linux team for various OS related patches on the servers related to application and done sanity.Worked on apache upgrades and impact on system and doing tuning as per the application requirement.Log analysis for various issues and took necessary required action with team coordination to avoid issues in future.Working on apache servicemix, Camel route,apache karaf for application.Working on service now for incident management and request management

Working on ETL based tool (Optima and Helix) used for Network Performance Management of Teoco Software which are used for analyzing telecom network data. There are various protocols likeSNMP, SFTP used for receiving MIB . Working on Oracle database, Linux servers. Working on large amount of data, analyzing these data , making scheduled reports from these data, creating scripts to automate the task, taking client calls, working on tickets through CRM tool, Validating changes in the system, coordination between various teams like development, business teams and onshore team. Creating SQL scripts to understand the data and report the descrepancy in time bound basis. Various issues of servers like restart and general Working with US based client and communicating with them regularly about the various issues, integration and development. Close association with the Business Analysts to report directly to the customer.

Working on Business Process Management System (workflow tool) (IBPS) Omniflow, Document Management System (Omnidocs). Scaning Management System (SMS)Manage and maintain Windows servers, operating systems, network configurations, and software applicationsWorking on SQL server to fetch the data and update and modify the data when required to fix the issue.Replicate the issue on UAT server to see the output when any issue is faced by the customer.Communicate with client on call and webex when required.Creation of user and giving rights to user when there is requirement. Restarting the services when the services are not working properly. Monitor the logs of the application regularly and report in case any error comes in the logs.Work to always meet or exceed service level targets. Develop a detailed understanding of applications and systems Troubleshoot and resolve complex problems • Good Documentation skill• Update and create Compliance and service-related Documents and troubleshooting guides.• Work closely with internal and external customers.

working in data center operations. Working on AIX server Linux server, Oracle Middleware technology, and DB2 database . Working various recharge based application for a leasing telecom company. Providing resolution to customer on their issues related to application.Scheduling cronjobs. Reducing mount point.Analysing Websphere and Weblogic logs.Participate in DB maintenance activity, performing sanity testing after the activity.executing DDL, DML statements on daily basis.Working on Planned changes in the application and validating end to end deployment and proper sanity of the application.ETL loading of telecom Prepaid data recharge and providing benefits to the customer through application and in case any issue in benefits then resolving on timely basis. These were online applications which were used to send message to customer for extra benefits on telecom recharges for a particular valid time. Displaying retailer messages. CDR loading, IVR application.

First point of contact for business users, I was responsible for understanding issues/business requirement, investigating and escalating to technical teams as required and following up for timely closure. Running Manual sanity of application and reporting bugs.Responsible for timely resolution of Application issues. Working on Trouble Tickets.Monitoring Applications and logs and fixing issuesDoing first level Analysis/resolution and escalating issues to Tier 3 Engineer in case of support required.Providing data on daily basis as required by business team.Performing DB maintenance activity and OS upgrade activities with the coordination of DBA and unix team and thereafter checking the application.Tracking the incidents till closures to comply the SLAAnalysis of complaints and preparing complaints reports and sharing with management