Balkiz Ozgundogdu Urey Email & Phone Number

London, United Kingdom

London, England, United Kingdom

A sustainable & eco friendly cashew nut butter manufacturing company based in London. Natural Cashew Butter with Organic Nutrients Vegan & Gluten free with no added sugar , hand crafted in small batches. We source all our ingredients from UK based suppliers.

Istanbul, Turkey

• 2015 Enerjisa brand launch• Managing Enerjisa mobile ‘Enerjisa Mobil’ application project• Enerjisa.com.tr & Online Services Center website renewal projects• Construct online business strategy to achieve customer loyalty and acquire potential customers via mobile and online channel• Managing customer SMS notifications & performance reports• Monitoring online services center & mobile application performance• B2B Portal project management / The project enables our mid and large scale clients to manage their utility portfolio online• Preparation of digital marketing monthly newsletters• Direct report to Marketing Communications Managerhttps://www.enerjisa.com.tr/https://online.enerjisa.com.tr/

İstanbul, Türkiye

• Online Services Center website content update• Construct online business strategy to achieve customer loyalty and acquire potential customers online channel• Channelling unregulated online sales applications through Tele Marketing team• D2D sales team back office and operations support • Tele Marketing Online Performance & NPS reporting• Developed Online Services Center: increased sales growth, user friendly services, continuous interactive communication, customized product portfolio, online payment channel, mobility• Generated 5 GWh online sales, doubled online payments, 3% cost saving on F2F operations• Support developing a new service channel (Implemented a new mobile/tablet sales application)• Continuously monitor, update and develop the Online Services Center in accordance with customer feedback and UX tests• Managed Tele Sales & D2D online sales activities, generated new lead channels• Direct report to Sales ManagerSabancı Golden Collar Awards, Finalist | Enerjisa Online Services Centerhttps://online.enerjisa.com.tr

İstanbul, Türkiye

• Product and category based sales analysis• Digital Marketing campaign management, budgeting• Desa.com.tr and Desa.uk.com product sales management• Responsible for sales and marketing of Turkey & UK e-commerce sites• Follow up on online sales of Samsonite Turkey products• Cross/up-sell campaigns, digital marketing campaigns• Ensure that the website delivers a great customer experience• Developed online sales and marketing strategy; liaise with product, marketing and design teams• Follow up on SEO, SEM, Analytics and help generate other lead channels • Coordinated 3rd party social media, digital, media and development agencies• Desa Blog content and site maintenance• New website development• Direct report to E-Business Directorhttp://www.desa.com.tr | http://www.desa.uk.com | http://blog.desa.com.tr

İkitelli, İstanbul

• Responsible for all e-commerce sales activities and third party channels sales promotions• Implemented the online sales strategy• Delegated all operational and marketing activities within field sales, marketing and logistics• Created a product niche for the online store• Creating alternative traffic channels to increase online sales• Managed marketing campaigns, customer relations (after sales support)• Developed and launched the new Beta Shoes e-commerce site (Proj-e )• Managed the Beta Shoes Blog• Direct report to Marketing Managerhttp://www.betashoes.com

Marmaris, Mugla

• Managed the national and overseas marketing and sales operations of the first & only disabled friendly hotel in Turkey. • Responsible directly for overseas markets, fairs, growing sales nationally but mostly within the international market• Increased sales by 35% in the peak season• In-house booking system with IT consultant agency helped better understand customer segments and needs• Follow up daily, monthly sales reports• Hosted the first Paralympic Games in Marmaris, Turkey• Managed the sales and marketing team• Mainly focused on international clients (Germany, Holland, Sweden, UK, USA)• Helped create an online reservation system to increase sales; also to create a diverse sales and marketing channel considering the customer segment and their specific needs• Direct report to General ManagerHumanitarian Award | International Paralympics Committee

İstanbul, Türkiye

• Responsible for Timberland, Sebago, Calvin Klein and other brands the company owned distributorship of, as well as other international brands including Converse, DKNY, Palladium, BCBG, Manas and many more• In charge of import and customs operations, assisting the product manager• Merchandising, Seasonal product/collection selection for Timberland and Sebago (footwear & apparel sales contribution by +23%)• Supported the e-commerce sales operations• Direct report to Product & Marketing Managerwww.deriden.com.tr

London, United Kingdom

• Follow up daily, monthly sales, drive sales growth• Responsible for online sales and customer relations and sales support• Categorising and purchasing online store goods• E-commerce site development & design project (in use since 2008)• Increased sales by 25% in 2007, 35% in 2008; customer satisfaction score from 4 to 8/10• Liaise with sales, marketing and sales support departments• Direct report to Sales & Marketing Managerwww.cordings.co.uk

Kingston University, Kingston, Uk

• Organising and delivering classroom lectures to students• Evaluating a students' class work and assignments• Preparing classroom and coursework materials, homework assignments, and handouts• Recording and maintain accurate student attendance records and grades• Classroom management• Developing English lesson plans in line with the international school's curriculum• Maintaining discipline in the classroom• Creating a vibrant teaching atmosphere

London, United Kingdom

• Database & product update• Pricing and updating product information• Preparing weekly, monthly sales reports• Direct report to Marketing Managerwww.thomasgoode.com

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